Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Sheryll Atienza

Vaughan,ON

Summary

Highly organized administrative professional with over 10 years of experience in customer service, sales support, and office operations. Skilled at managing multiple priorities in fast-paced environments while maintaining accuracy and professionalism. Proven track record of streamlining workflows to improve efficiency by up to 25%, supporting cross-functional teams, and delivering exceptional client service that boosts satisfaction and strengthens business relationships.

Overview

13
13
years of professional experience

Work History

Administrative Assistant Manager

Clean-Cut Glass Supply Inc.
08.2024 - 08.2025
  • Streamlined daily operations across customer service, purchasing, inventory, and invoicing, improving workflow efficiency by 15%.
  • Ensured on-time, accurate delivery of custom glass orders by coordinating with suppliers, contractors, and logistics partners, achieving 98% fulfillment accuracy.
  • Optimized sales support and recordkeeping by preparing precise quotations and proposals, maintaining vendor data, and implementing process improvements that cut administrative delays by 20%.

Sales Auditor / Tech Support Representative

Telus International
07.2019 - 03.2021
  • Verified sales transactions and customer orders for accuracy and compliance, reducing processing errors and supporting seamless order fulfillment.
  • Conducted QA assessments and provided agent feedback, boosting agent performance scores by 10% and maintaining high compliance standards.
  • Maintained CRM records and resolved order discrepancies, enhancing data integrity and contributing to higher customer satisfaction.

Virtual Assistant (Freelance)

Independent Clients
01.2014 - 06.2019
  • Managed administrative tasks including calendar coordination, inbox management, online research, and data entry, ensuring timely and accurate support for clients.
  • Communicated effectively with clients via Skype and email, improving task completion reliability and client satisfaction.
  • Streamlined workflows using Google Docs, Excel, Dropbox, and CRM platforms, enhancing remote team efficiency and reducing turnaround time by 25%.

Fraud Analyst

JP Morgan Chase & Co.
04.2012 - 07.2013
  • Investigated suspicious account activity, preventing fraud and safeguarding customer funds, contributing to a 20% reduction in financial losses.
  • Analyzed transaction patterns using fraud detection tools, identifying and resolving fraudulent activity with a 95% case accuracy rate.
  • Collaborated with compliance and customer service teams, maintaining accurate records and ensuring regulatory compliance while reinforcing account security.

Education

Diploma - Business

Seneca College
Toronto, ON
08-2025

Bachelor of Science - Food Technology

University of The Philippines Los Baños
Laguna, Philippines
03-2004

Skills

  • Office Administration & Coordination
  • Customer Service Excellence
  • B2B Sales & Procurement Support
  • Financial & Inventory Reporting
  • CRM / POS
  • Records management
  • Microsoft Office Suite
  • Team Training & Leadership
  • Technical Troubleshooting
  • Scheduling & Vendor Management
  • Document management

Accomplishments

  • Resolved import documentation errors, improving record accuracy and ensuring timely release of paperwork, which streamlined operations and reduced delays.
  • Collaborated with a team of three to develop a new ride-hailing app for an umbrella company, contributing to improved service offerings and digital expansion.
  • Achieved a 5% increase in sales by conducting follow-ups and arranging sales meetings with procurement managers of target companies with accuracy and efficiency.

Languages

English
Tagalog

Timeline

Administrative Assistant Manager

Clean-Cut Glass Supply Inc.
08.2024 - 08.2025

Sales Auditor / Tech Support Representative

Telus International
07.2019 - 03.2021

Virtual Assistant (Freelance)

Independent Clients
01.2014 - 06.2019

Fraud Analyst

JP Morgan Chase & Co.
04.2012 - 07.2013

Diploma - Business

Seneca College

Bachelor of Science - Food Technology

University of The Philippines Los Baños
Sheryll Atienza