Sheryll Atienza

• Streamlined daily operations across customer service, purchasing, inventory, and invoicing, improving workflow efficiency by 15%.
• Ensured on-time, accurate delivery of custom glass orders by coordinating with suppliers, contractors, and logistics partners, achieving 98% fulfillment accuracy.
• Optimized sales support and recordkeeping by preparing precise quotations and proposals, maintaining vendor data, and implementing process improvements that cut administrative delays by 20%.

● Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
● Increased client satisfaction by implementing innovative business
strategies and streamlining processes.

●Established strong customer relationships through excellent
communication and attentive service.

• Verified sales transactions and customer orders for accuracy and compliance, reducing processing errors and supporting seamless order fulfillment.
• Conducted QA assessments and provided agent feedback, boosting agent performance scores by 10% and maintaining high compliance standards.
• Maintained CRM records and resolved order discrepancies, enhancing data integrity and contributing to higher customer satisfaction.

• Managed administrative tasks including calendar coordination, inbox management, online research, and data entry, ensuring timely and accurate support for clients.
• Communicated effectively with clients via Skype and email, improving task completion reliability and client satisfaction.
• Streamlined workflows using Google Docs, Excel, Dropbox, and CRM platforms, enhancing remote team efficiency and reducing turnaround time by 25%.

• Investigated suspicious account activity, preventing fraud and safeguarding customer funds, contributing to a 20% reduction in financial losses.
• Analyzed transaction patterns using fraud detection tools, identifying and resolving fraudulent activity with a 95% case accuracy rate.
• Collaborated with compliance and customer service teams, maintaining accurate records and ensuring regulatory compliance while reinforcing account security.