SHERYLL ATIENZA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Business Owner
The Cheesy Playhouse
09.2020 - 03.2023
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Sales Auditor / Tech Support Account
Telus International Philippines
07.2019 - 03.2021
- Enhanced sales audit efficiency by streamlining processes and implementing new software tools.
- Identified revenue discrepancies through meticulous examination of sales data, leading to improved financial accuracy.
- Reduced audit completion time by optimizing workflow and automating repetitive tasks.
- Assisted management in identifying potential risks, enabling proactive measures to mitigate losses.
- Maintained up-to-date knowledge of industry standards and regulations, ensuring company compliance at all times.
- Monitored key performance indicators to evaluate the overall effectiveness of the sales auditing process, driving ongoing improvements as needed.
Fraud Analyst
JP Morgan and Chase Bank
04.2012 - 07.2013
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Billing Representative
Startek Philippines
03.2010 - 02.2011
- Improved billing accuracy by thoroughly reviewing and verifying invoice data before submission.
- Streamlined billing processes for increased efficiency and timely delivery of invoices to clients.
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
- Ensured accurate recordkeeping by maintaining up-to-date customer account information in the database.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Achieved consistent performance metrics targets by prioritizing tasks effectively amid fluctuating workloads.
Financial Service Representative
Sutherland Global Services, Inc
05.2008 - 02.2010
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Delivered consistent results within compliance guidelines while meeting quarterly sales quotas.
Customer service representative
West Contact Services, Inc
10.2006 - 01.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Senior Cashier /Administrative Assistant
Jollibee Food Corporation Philippines
06.2003 - 09.2003
- Enhanced customer satisfaction by efficiently processing transactions and addressing concerns.
- Reduced wait times for customers by streamlining checkout procedures and prioritizing tasks.
- Assisted in training new cashiers, resulting in a more efficient and knowledgeable workforce.
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
Education
Bachelor of Science - Food Technology
University of The Philippines - Laguna, Los Banos
Los Banos, Laguna Philippines09.2003
High School Diploma -
Liceo De Bay, Bay, Laguna
Bay, Laguna Philippines03.2000
Skills
- Financial Services
- Customer Relationship Management
- Cash Handling
- Customer Relationship Building
- Risk Management
- Time Management
- Microsoft Office Suite
- Attention to Detail
- Customer Service
- Problem Solving
- Payment Processing
- Customer Assistance
Languages
Filipino
Native or Bilingual
English
Full Professional
Personal Information
- Date of Birth: 03/24/83
- Marital Status: Married
Timeline
Business Owner
The Cheesy Playhouse
09.2020 - 03.2023
Sales Auditor / Tech Support Account
Telus International Philippines
07.2019 - 03.2021
Fraud Analyst
JP Morgan and Chase Bank
04.2012 - 07.2013
Billing Representative
Startek Philippines
03.2010 - 02.2011
Financial Service Representative
Sutherland Global Services, Inc
05.2008 - 02.2010
Customer service representative
West Contact Services, Inc
10.2006 - 01.2008
Senior Cashier /Administrative Assistant
Jollibee Food Corporation Philippines
06.2003 - 09.2003
Bachelor of Science - Food Technology
University of The Philippines - Laguna, Los Banos
High School Diploma -
Liceo De Bay, Bay, Laguna
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