SHERYLAYNE (ANNIE) SULLENS
Hemet
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
GRIZZLE INDUSTRIES
12.2025 - Current
- Answer incoming calls and directed messages to correct party.
- Organize computer files, sensitive documents, and home office supplies.
- Handle general office tasks, independently completing variety of basic and routine clerical and secretarial work.
- Process invoices, payments, and expense reports for accounting department.
- Assist accounts payable and accounts receivable with invoice processing, reconciling payments, and maintaining accurate records.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
ADMINISTRATIVE ASSISTANT
AAIMS Molding
Temecula, CA
02.2022 - 12.2025
- Accepted deliveries and registered mail in line with prescribed legal and ethical guidelines.
- Organized and maintained physical and digital files to foster easy retrieval and confidentiality of sensitive information.
- Organized paperwork and supplies for easy accessibility.
- Delivered administrative support to executives or department managers to facilitate office workflow.
- Tracked and coordinated orders, deliveries, and payments to maximize timely and satisfactory service.
- Liaised with vendors to ensure timely delivery of services and supplies.
- Assisted customers with inquiries in a polite and professional manner.
- Streamlined office procedures, improving efficiency in administrative workflows and task completion.
Customer Service Representative
Oreq Corporation
Temecula
07.2021 - 10.2021
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Handled escalated callers to reach positive outcomes.
- Reviewed incoming orders for mistakes to maintain accurate inventory levels.
Manager
CASH 1 Loans LLC
San Jacinto, CA
12.2018 - 05.2021
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Developed training programs to enhance staff performance and operational efficiency.
- Oversaw daily operations, ensuring compliance with regulatory standards and company policies.
Assistant Manager
California Check Cashing Stores LLC
Hemet, CA
07.2017 - 12.2018
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Customer Service Representative
California Budget Finance
Hemet, CA
04.2010 - 07.2017
- Assisted approximately 30 customers each day with Payday loan, check cashing, questions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Education
Associate of Science - Office Administration, Business Administration
Mt San Jacinto College
San Jacinto, CA07-2025
High School Diploma - undefined
Hemet High School
Hemet05-2007
Skills
- Inbound and outbound calling
- Customer service
- Customer relations
- Office administration
- Microsoft excel
- Microsoft outlook
- Data entry
- Maintaining files
- Employee relations
Timeline
Administrative Assistant
GRIZZLE INDUSTRIES
12.2025 - Current
ADMINISTRATIVE ASSISTANT
AAIMS Molding
02.2022 - 12.2025
Customer Service Representative
Oreq Corporation
07.2021 - 10.2021
Manager
CASH 1 Loans LLC
12.2018 - 05.2021
Assistant Manager
California Check Cashing Stores LLC
07.2017 - 12.2018
Customer Service Representative
California Budget Finance
04.2010 - 07.2017
High School Diploma - undefined
Hemet High School
Associate of Science - Office Administration, Business Administration
Mt San Jacinto College