Sheryl Sandy
The Pas
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks efficiently in fast-paced environments. Recognized for proactive issue identification and resolution, prioritizing process optimization and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dietary Aide
Northern Health Authority
08.2020 - 08.2021
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Head Bartender
Aseneskak Casino
01.2019 - 04.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Customer Service Representative
H&R Block
01.2019 - 03.2020
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
Bartender
Manitoba Liquor & Lotteries
02.2018 - 01.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Customer Sales Representative
ICS Marketing
02.2018 - 01.2019
- Emphasized product specifications to meet customer needs.
- Contacted potential customers to capitalize on sales opportunities.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Payroll Officer
Aseneskak Casino
02.2017 - 02.2018
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Managed payroll data entry and processing for 100+ employees to comply with predetermined company guidelines.
- Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Manager on Duty
Aseneskak Casino
04.2013 - 02.2017
- Coordinated incident response efforts alongside security personnel in order to maintain safety for both guests and employees during critical situations.
- Ensured high levels of guest satisfaction by promptly resolving issues and implementing service improvements based on guest feedback.
- Facilitated smooth transitions between shifts, ensuring seamless operations throughout the day and night.
- Managed a team of 50+ employees, ensuring optimal performance and productivity.
Supervisor
Table Games Dealer
11.2012 - 01.2017
- Addressed customer concerns and resolved disputes promptly, fostering a positive gaming atmosphere.
- Managed personnel scheduling efficiently, ensuring adequate staffing during peak times and minimizing labour costs.
- Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
- Maintained a secure gaming environment for patrons and staff by enforcing strict adherence to rules and regulations.
Education
BBA - Accounting
University College of The North
The Pas, MB06-2025
High School Diploma -
Kelsey Adult Learning Centre
The Pas, MB06.2012
Skills
- Policies and procedures
- Verbal and written communication
- Customer assistance
- Time management
- Team management
Certification
Apr 2017 Serving It Safe
Microsoft Excel 2019/365
Emergency First Aid/CPR
Smart Choices Cannabis Retailer Certification
Languages
English
Native or Bilingual
Timeline
Dietary Aide
Northern Health Authority
08.2020 - 08.2021
Head Bartender
Aseneskak Casino
01.2019 - 04.2020
Customer Service Representative
H&R Block
01.2019 - 03.2020
Bartender
Manitoba Liquor & Lotteries
02.2018 - 01.2019
Customer Sales Representative
ICS Marketing
02.2018 - 01.2019
Payroll Officer
Aseneskak Casino
02.2017 - 02.2018
Manager on Duty
Aseneskak Casino
04.2013 - 02.2017
Supervisor
Table Games Dealer
11.2012 - 01.2017
BBA - Accounting
University College of The North
High School Diploma -
Kelsey Adult Learning Centre
Similar Profiles
Heidi UngerHeidi Unger
RN - Northern Emergency Response Team at Northern Health AuthorityRN - Northern Emergency Response Team at Northern Health Authority
Nkiru OhakweNkiru Ohakwe
Social Worker at Northern Health AuthoritySocial Worker at Northern Health Authority
Ravinder BajwaRavinder Bajwa
Relational Security Officer at Northern Health AuthorityRelational Security Officer at Northern Health Authority
Lindsay SandbergLindsay Sandberg
Home Manager at Shanes/Bell MTSHome Manager at Shanes/Bell MTS
Keith BugeraKeith Bugera
Automotive Technician at Self-employeedAutomotive Technician at Self-employeed