Sheryl Parton

• Oversaw large portfolio of projects requiring PM and CM support. Responsibilities included supporting geographically and culturally diverse teams, delivering recurring progress reports, scorecard development and design of sustainment plans.
• Managed ongoing changes to project scope and budget and implemented appropriate change management tactics to keep project on track.

Project examples:

• Digital Skills Fast Track Program - Employment retention strategy encouraging frontline employees and team leaders to explore a career in coding and software development. Areas of focus included design, delivery and leadership of an equitable candidate recruitment, interview, and selection process.
• Insight Workflow Cloud Migration - Coordinated cross-functional teams, systems, and BOTS (10k users and leaders) through solution and user acceptance testing, operational readiness and governance reviews supporting the move of an on premise workflow tool to the Google cloud platform (GCP)
• ADT to TELUS migration (40k, Quebec) - Supported Merger &Acquisition activities including customer contact, Bill 101 language parity, and 'day-2' operational readiness across Field, Finance, Service, Support and Sales teams. Audience included customers, agents, people leaders, and management professionals.

• Designed and executed the change strategy to disrupt the current approach to learning and to provide a digital platform for professional development and community building around learning for 4000 multi-faceted people leaders and management professionals.
• Demonstrated thought leadership, creativity, integrity, and professionalism, to shift the user group to new norms while maintaining high employee engagement
• Cultivated positive relationships and negotiated vendor SaaS (software as a service) contracts with multiple digital learning publishers enriching the variety of content on the platform and resulting in a 600k cost avoidance in training delivery

• Delivered end-to-end transformational process improvements across TELUS' diverse international footprint
• Led the Change Management Program responsible for strategy, design and delivery of training to 1500 management professionals and people leaders including the development of a digital Change Practice resource library
• Demonstrated effective project management techniques, taking projects from concept to implementation, while leading cross-functional multi-disciplined resources, resulting in projects that consistently met or exceeded targets.

• Lead the build of TELUS’ International training real estate footprint and agent training workstations.
• Developed and maintained learning team scorecards: reporting on learning ROI, delivered by a team of 55 learning professionals, and supporting international operation of 10K agents
• Conducted vendor negotiations, and implementation of LMS (learning management system) and training environments

• Experience in call center operations, sales, training, communications, dealer support, marketing