Sheryl Olson
Po Box 1682 Tumbler Ridge
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
35
35
years of professional experience
Work History
Community Service Worker
Dawson Creek Society For Community Living
01.2025 - Current
- Assisted individuals in developing and achieving personal goals by providing guidance and support.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with clients, fostering trust and open communication.
- Provided crisis intervention services to individuals experiencing emotional distress or critical situations.
- Improved overall well-being of clients through effective case management and resource referrals.
Campus Clerk (relief Clerk)
Northern Lights College
04.2024 - 03.2025
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
MAIL CLERK (casual-on Call)
TUMBLER RIDGE CANADA POST OFFICE
07.2022 - 03.2025
- Enhance customer satisfaction through timely and accurate mail distribution within the organization.
- Aid in maintaining a secure environment by verifying identification for certified or registered mail deliveries.
- Manage high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
CUSTOMER SERVICE STORE CLERK (part-time)
Tumbler Ridge Cold Beer and Wine Store
06.2022 - 07.2024
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
Regional Property Manager/Leasing Coordinator
Northview REIT
08.2006 - 06.2021
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Performed diligent screening processes for prospective tenants to maintain high-quality communities that attracted premium rental rates.
- Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Negotiated vendor contracts and presented to owners for approval.
- Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
- Inspected community common areas, apartment units and model appearance to address problems.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Identified and addressed potential safety issues and liability concerns.
- Responded to escalated resident concerns and issues and monitored resolution.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Youth Outreach Worker
Tansi Friendship Centre
11.2005 - 08.2006
- Provided emergency and personal support/guidance/counseling to high-risk youth and young adults.
CHILD CARE PROVIDER
Chetwynd
09.2002 - 07.2005
- Provided long term and short-term Childcare services for several family's while being a stay at home Mom raising my 2 young children.
SOCIAL SERVICES
01.1997 - 10.1998
- Foster Care Provider
- Provided Foster Care Services for 1 teenage female until she was able to return to her home.
NORTHERN CLINICAL SERVICES
02.1994 - 09.1995
- Youth Care Counselor for sexual offenders
- The program consisted of 3 highly structured residential homes in which youth were under 24hr supervision.
YOUTH CARE WORKER
06.1990 - 09.1993
- SMITHERS RESIDENTIAL ATTENDANCE PROGRAM FOR YOUNG OFFENDERS – Supervised youth in a highly structured residential program for young offenders who were placed for a 6-month term.
- BVLD TEEN HOME – Group home environment for youth
- Provided counseling, guidance and taught life skills.
Education
Bookkeeping I, II, III
Northern Lights college
06.2004
Automated Accounting
Northern Lights college
06.2004
Computer Information Systems I and II
Northern Lights college
06.2004
Keyboarding and Word Processing
Northern Lights college
06.2004
Human Relations for Career Success
Northern Lights college
06.2004
Guiding and Caring, 10 week Practicum GR 1 class
Northern Lights college
06.2004
Human Service Worker Certification - undefined
Northwest Community College
Smithers, BC06.1990
Skills
- Problem-solving skills
- Workplace Safety
- Multitasking
- Attention to Detail
- Self Motivation
- Adaptability
- Excellent Communication
- Issue resolution
- Physically fit
- Community relations
- Report writing
- De escalation tactics
LANGUAGES
English
Full Professional
Timeline
Community Service Worker
Dawson Creek Society For Community Living
01.2025 - Current
Campus Clerk (relief Clerk)
Northern Lights College
04.2024 - 03.2025
MAIL CLERK (casual-on Call)
TUMBLER RIDGE CANADA POST OFFICE
07.2022 - 03.2025
CUSTOMER SERVICE STORE CLERK (part-time)
Tumbler Ridge Cold Beer and Wine Store
06.2022 - 07.2024
Regional Property Manager/Leasing Coordinator
Northview REIT
08.2006 - 06.2021
Youth Outreach Worker
Tansi Friendship Centre
11.2005 - 08.2006
CHILD CARE PROVIDER
Chetwynd
09.2002 - 07.2005
SOCIAL SERVICES
01.1997 - 10.1998
NORTHERN CLINICAL SERVICES
02.1994 - 09.1995
YOUTH CARE WORKER
06.1990 - 09.1993
Automated Accounting
Northern Lights college
Computer Information Systems I and II
Northern Lights college
Keyboarding and Word Processing
Northern Lights college
Human Relations for Career Success
Northern Lights college
Guiding and Caring, 10 week Practicum GR 1 class
Northern Lights college
Human Service Worker Certification - undefined
Northwest Community College
Bookkeeping I, II, III
Northern Lights college
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