Sheryl McCallum
Summary
Encouraging Assistant store manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Tim Hortons /Promised Land
08.2014 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Owner/Operator
Shylane Holsteins Ltd.
05.1996 - Current
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
Education
High School Diploma -
Stratford Northwestern Secondary School
Stratford, ON06.1982
Skills
- Store Opening and Closing
- Records Organization and Management
- Problem Anticipation and Resolution
- Human Resources Oversight
- Hiring and Training
- Shift Scheduling
- Stock Rotation
- Verbal and Written Communication
- Incident Reports
- Complaint Resolution
- Customer Service
Certification
Certified Food Safety Handler
Emergency First Aid
Travel and Dragon Boat Racing
I have been Dragon Boat Racing for the past 16 years. A member of the Stratford Women's Team for the entire time. We have traveled around North America and Hong Kong. I am also a member of the Arizona Dragon Riders out of Phoenix Arizona for the last 12 years. We have traveled all across the USA.
Our family have hosted over 50 different students from across the globe. We have managed to visit a fair number of them and will hopefully continue to do so as long as health and wealth are possible
Timeline
Assistant Store Manager
Tim Hortons /Promised Land
08.2014 - Current
Owner/Operator
Shylane Holsteins Ltd.
05.1996 - Current
High School Diploma -
Stratford Northwestern Secondary School
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