Sheryl Mallari
Toronto,ON
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager -Cabin Services Training
Qatar Airways
Doha, Qatar
08.2022 - 09.2023
- Supervise the design, development, delivery of Economy Cabin service and Cabin Crew training programmes and be responsible for all in-flight product, service procedures as well as ground service product.
- Lead a core team of Training Professionals to ensure that set annual aims and objectives are achieved.
- Build and develop relationships with key departmental stakeholders. Propose and agree on action plans for implementation of new products and services.
- Lead business cases for new product implementation in collaboration with relevant departments and contribute to the development of Economy Cabin aircraft interior and service concepts.
- Assist to prepare and submit Capital and Expense Budgets and propose strategic solutions to minimise training costs to meet planned growth requirements set out by Qatar Airways Management.
- Proactively identify and develop talent to support business succession planning.
Education
Bachelor of Science - Physical Therapy
Delos Santos Medical College
Skills
- Employee training
- Cabin service design
- Budget management
- Talent development
- Stakeholder engagement
- Customer relationship management
- Employee training and talent development
- Cabin service design
- Budget management
- Stakeholder engagement
- Customer relationship management
- Project management
- Product implementation
- Service optimization
- Performance evaluation
- Project planning
- Risk management
- Regulatory compliance
- Operations management
- Cross-functional team management
Certification
- Canadian Aviation Regulation Training
Timeline
Manager -Cabin Services Training
Qatar Airways
08.2022 - 09.2023
Bachelor of Science - Physical Therapy
Delos Santos Medical College