Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheryl Dimaapi

Mississauga,ON

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Guest Experience Leader

McDonald's
Mississauga, ON
10.2023 - Current
  • Provided training sessions for new employees on customer service expectations.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Ensured guests had an enjoyable experience by providing exceptional customer service.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Greeted guests upon arrival and provided a warm welcome.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Crew Member

Mcdonald's
Mississauga, ON
07.2023 - 10.2023
  • Processed payments on cash register and counted back bills and change to patrons.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Explained current promotional information and items to patrons.
  • Assisted management with inventory control and stock ordering.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.
  • Resolved customer complaints in a professional manner.

Customer Service Associate

Bounty Agro Ventures
11.2017 - 11.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

National Certificate II - Hotel And Restaurant Management

Tesda Casifmas Hobo

Skills

  • Customer Service and Assistance
  • Document and Records Management
  • Understanding of Distribution
  • Email Etiquette
  • Checking Paperwork
  • Fulfilling Orders
  • Order Preparation and Processing
  • Guest Services
  • Guest Experiences
  • Guest Communication
  • Customer Rapport
  • Client Relationship Management
  • Hospitality and Service Knowledge

Timeline

Guest Experience Leader

McDonald's
10.2023 - Current

Crew Member

Mcdonald's
07.2023 - 10.2023

Customer Service Associate

Bounty Agro Ventures
11.2017 - 11.2020

National Certificate II - Hotel And Restaurant Management

Tesda Casifmas Hobo

Similar Profiles

CREATE PROFILE
Sheryl Dimaapi