Summary
Overview
Work History
Education
Skills
Languages
Summary
Timeline
AdministrativeAssistant
SHERYL DAWN RYAN

SHERYL DAWN RYAN

Customer Relations
Petit Rocher Nord,NB

Summary

Over the years I have been employed in many aspects of Customer Service and Accounting. Beginning with a 2-year stint at Budget Rent-a-car call Centre I have also worked in the front lines of the Employment Insurance Department with the federal government for another two years before moving to their state-of-the-art call center until 1988 when I returned to Ontario. 3 seasons as a tax preparer with H&R Block. I spent the following 15 years raising my six children and performing locally as a musician in bands in the evenings. I returned to school in 2003 to upgrade my skills and graduated in 2005 having earned a Law Clerk Certificate. Unfortunately, my late husband became ill in 2011 and I chose to stay home with him and found working part-time delivering was a good fit, allowing me to make my own schedule around his increasing needs. Unfortunately, he did not recover. I recently moved to New Brunswick in 2022 and have set up a home office. I worked remotely with Blue Ocean Call Centers until October 2023 and left due to their loss if the Scene rewards contract. Though I loved Canada Life, I had contracted Long term Covid and was forced to leave my position. I have since recovered. I am fully bilingual. I am also well versed in Microsoft programs such as Word, Excel and Power Point as several legal programs. I have a keyboarding speed of 40-50.

Overview

18
18
years of professional experience

Work History

Bilingual Customer Relations

Canada Life
01.2023 - 01.2024
  • Assist members with their claims and inquiries using Salesforce as well as other internal programs

Bilingual Agent, Scene Plus Program

Blue Ocean
01.2022 - 01.2023
  • Assist members with their account including information updates, logging into platform, troubleshooting and redemptions navigating the app

General Manager

Loyal Transportation
01.2018 - 01.2022
  • Responsible for day to day management, hiring and training new drivers
  • Reporting regional ride statistics
  • Creating and Designing Marketing campaigns to ultimately increase ridership and service usage
  • Reporting to CEO in Florida
  • Data input and bookkeeping

Uber
01.2013 - 01.2018
  • Pick up and drive customers, deliver packages
  • Interact with customers ensuring that their rides were comfortable and completed in a timely fashion
  • The ability to make my own schedule allowed me to care for my late husband as he battled cancer
  • I continuously held a 5-star rating

Original Delivery
01.2011 - 01.2013
  • Pick up and drive customers and deliver items in a timely fashion

Law Clerk

William Frith Law Offices
01.2007 - 01.2011
  • Interview new clients
  • In court appearance for clients requiring adjournments and setting trial dates
  • Prepare and file client documents in Family court
  • Answer inquiries, schedule appointments, preparing documents for clients, processing wills and estate accounts, Real Estate transactions and day to day office tasks
  • Researching legal issues for Mr
  • Frith at the law library and online

Customer Care and Resolution

Convergys Limited
01.2006 - 01.2007
  • Answer incoming calls regarding accounts and their AT&T phone issues with one call resolution in mind
  • Handle billing and some tech support inquiries
  • Escalate unsolvable issues to the proper department or team

Education

Law Clerk Certificate - Paralegal Studies

Niagara College
01.2005

Business Management -

University of Toronto
01.1983

Skills

  • Comprehensive Language Proficiency
  • Skilled in Word Processing
  • Excel Proficiency
  • Microsoft PowerPoint

Languages

English
Native or Bilingual
French
Native or Bilingual

Summary

Over the years I have been employed in many aspects of Customer Service and Accounting. I spent 15 years raising my six children and performing locally as a musician. I returned to school in 2003 to upgrade my skills and graduated in 2005. I have worked part-time delivering to accommodate my late husband's needs. I recently moved to New Brunswick in 2022 and have set up a home office.

Timeline

Bilingual Customer Relations

Canada Life
01.2023 - 01.2024

Bilingual Agent, Scene Plus Program

Blue Ocean
01.2022 - 01.2023

General Manager

Loyal Transportation
01.2018 - 01.2022

Uber
01.2013 - 01.2018

Original Delivery
01.2011 - 01.2013

Law Clerk

William Frith Law Offices
01.2007 - 01.2011

Customer Care and Resolution

Convergys Limited
01.2006 - 01.2007

Law Clerk Certificate - Paralegal Studies

Niagara College

Business Management -

University of Toronto
SHERYL DAWN RYANCustomer Relations