Sheryl Alexander
Courtenay,BC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Housekeeping Cleaner
Timberlane resort
Black Rock, BC
05.2021 - Current
- Cleaned guest rooms and common areas daily to maintain high standards of cleanliness.
- Replaced linens and towels in guest accommodations during each cleaning shift.
- Disinfected surfaces using appropriate cleaning agents to ensure guest safety.
- Organized cleaning supplies and equipment for efficient workflow during shifts.
- Followed safety protocols while handling chemicals and operating cleaning equipment.
Floor Supervisor
Church street Taphouse
Comox, British Columbia
06.2021 - 06.2024
- Supervised daily operations to ensure efficient workflow and adherence to standards.
- Trained and mentored staff on best practices and operational procedures.
- Coordinated inventory management to maintain optimal stock levels and organization.
- Preserved clean, organized, and safe work environment consistently.
- Performed daily opening and closing procedures according to established guidelines.
- Provided exceptional customer service in a fast-paced dining environment.
Server
Church street Taphouse
Comox
05.2021 - 06.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in menu item selection and provided detailed descriptions to guests.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained a clean and organized dining area for guest comfort.
- Processed customer orders using point-of-sale systems accurately and efficiently.
- Trained new servers on restaurant procedures and customer service standards.
- Resolved customer complaints with professionalism and effective communication skills.
Catering Coordinator
Crown Isle golf resort
Comox, BC
04.2013 - 07.2018
- Coordinated event logistics for weddings and corporate meetings at a premier golf resort.
- Developed detailed catering menus tailored to client preferences and dietary restrictions.
- Managed vendor relationships to ensure timely delivery of supplies and services.
- Oversaw on-site catering staff during events to ensure seamless service delivery.
Mount Washington Ski Resort
Snow school coordinator
Comox, BC
09.2007 - 09.2013
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
International Hotel And Restaurant Management -
Confederation College of Applied Arts And Technology
Thunder Bay 09.1999 - 01.2002
Skills
- Team leadership
- Inventory management
- Cleaning procedures
- Time management
- Communication skills
- Problem solving
- Adaptability to changing environments
- Exceptional customer service
Languages
French
Elementary (A2)
A2
Certification
- Serving it right
- Typing skills
- Microsoft and pos experience
Accomplishments
- Nominated for comox valley customer service award ( Crown Isle )
Affiliations
- Active in the comox valley slowpitch community
References
References available upon request.
Timeline
Floor Supervisor
Church street Taphouse
06.2021 - 06.2024
Housekeeping Cleaner
Timberlane resort
05.2021 - Current
Server
Church street Taphouse
05.2021 - 06.2024
Catering Coordinator
Crown Isle golf resort
04.2013 - 07.2018
Mount Washington Ski Resort
Snow school coordinator
09.2007 - 09.2013
International Hotel And Restaurant Management -
Confederation College of Applied Arts And Technology
09.1999 - 01.2002