Summary
Overview
Work History
Education
References
Timeline
Generic

Sherwyn Thom

Toronto,Canada

Summary

  • Versatile administrator and team leader; possess a wide array of client service experiences.
  • Innate ability to learn; identify and resolve arising conflict by employing creativity, resourcefulness, and empathy to tactfully cater to all manners of stakeholders.
  • Work well under pressure; able to proficiently and efficiently handle competing priorities with strong attention to detail.
  • Exceptional oral, written, and interpersonal communication skills; able to foster and sustain rapport and effect adaptive team cohesion.
  • Certified educator; experienced at coaching and leading individuals and groups across settings.
  • Reliable, organized, and self-motivated; work well in a team as well as independently with excellent time management skills.
  • Proficiency in all Google apps; superior Data Entry, MS Windows and Office skills; Word, Excel, Outlook, PowerPoint.
  • Outstanding keyboarding computer skills.
  • Superior strong propensity for sales.
  • Convincing analytical skills and decision-making abilities, as well as keen awareness to adapt to changing situations.

Overview

10
10
years of professional experience

Work History

Client Service Specialist

Tangerine Bank
Toronto, Canada
09.2022 - Current
  • Accurately respond to inbound phone calls, addressing customer inquiries with active listening skills, solving problems, and providing product information
  • Maintained a 95% customer service satisfaction rating and navigated multiple computer systems.

Customer Service Representative/Fraud Analyst

Flexiti Curo Financial
02.2022 - 01.2022
  • Primary point of contact for clients, providing superior customer service and analyzing financial data for potential fraud
  • Maintained customer privacy and security while responding to inquiries.

Contact Tracer

Ian Martin Ministry Of Health
11.2020 - 01.2022
  • Communicated with contacts of newly diagnosed cases, providing information about isolation and quarantine procedures
  • Collected and recorded information on symptoms and needs.

Customer Service Representative/Technical Support/Team Lead

Money Key
12.2018 - 01.2019
  • Supported the team in achieving goals, handled customer calls, and provided technical support
  • Coached employees on customer service and troubleshooting.

Operations Supervisor

Teleperformance
09.2014 - 01.2018
  • Ensured adherence to Quality Assurance standards, motivated call center teams, and performed spot-checks to assess individual progress
  • Analyzed operational and customer satisfaction metrics.

Education

Career Advancement Program -

Teleperformance Canada
01.2015

Ontario Secondary School Diploma -

Don Bosco Catholic Secondary School

References

Available upon request.

Timeline

Client Service Specialist

Tangerine Bank
09.2022 - Current

Customer Service Representative/Fraud Analyst

Flexiti Curo Financial
02.2022 - 01.2022

Contact Tracer

Ian Martin Ministry Of Health
11.2020 - 01.2022

Customer Service Representative/Technical Support/Team Lead

Money Key
12.2018 - 01.2019

Operations Supervisor

Teleperformance
09.2014 - 01.2018

Career Advancement Program -

Teleperformance Canada

Ontario Secondary School Diploma -

Don Bosco Catholic Secondary School
Sherwyn Thom