Versatile administrator and team leader; possess a wide array of client service experiences.
Innate ability to learn; identify and resolve arising conflict by employing creativity, resourcefulness, and empathy to tactfully cater to all manners of stakeholders.
Work well under pressure; able to proficiently and efficiently handle competing priorities with strong attention to detail.
Exceptional oral, written, and interpersonal communication skills; able to foster and sustain rapport and effect adaptive team cohesion.
Certified educator; experienced at coaching and leading individuals and groups across settings.
Reliable, organized, and self-motivated; work well in a team as well as independently with excellent time management skills.
Proficiency in all Google apps; superior Data Entry, MS Windows and Office skills; Word, Excel, Outlook, PowerPoint.
Outstanding keyboarding computer skills.
Superior strong propensity for sales.
Convincing analytical skills and decision-making abilities, as well as keen awareness to adapt to changing situations.
Overview
10
10
years of professional experience
Work History
Client Service Specialist
Tangerine Bank
Toronto, Canada
09.2022 - Current
Accurately respond to inbound phone calls, addressing customer inquiries with active listening skills, solving problems, and providing product information
Maintained a 95% customer service satisfaction rating and navigated multiple computer systems.
Customer Service Representative/Fraud Analyst
Flexiti Curo Financial
02.2022 - 01.2022
Primary point of contact for clients, providing superior customer service and analyzing financial data for potential fraud
Maintained customer privacy and security while responding to inquiries.
Contact Tracer
Ian Martin Ministry Of Health
11.2020 - 01.2022
Communicated with contacts of newly diagnosed cases, providing information about isolation and quarantine procedures
Collected and recorded information on symptoms and needs.
Customer Service Representative/Technical Support/Team Lead
Money Key
12.2018 - 01.2019
Supported the team in achieving goals, handled customer calls, and provided technical support
Coached employees on customer service and troubleshooting.
Operations Supervisor
Teleperformance
09.2014 - 01.2018
Ensured adherence to Quality Assurance standards, motivated call center teams, and performed spot-checks to assess individual progress
Analyzed operational and customer satisfaction metrics.
Education
Career Advancement Program -
Teleperformance Canada
01.2015
Ontario Secondary School Diploma -
Don Bosco Catholic Secondary School
References
Available upon request.
Timeline
Client Service Specialist
Tangerine Bank
09.2022 - Current
Customer Service Representative/Fraud Analyst
Flexiti Curo Financial
02.2022 - 01.2022
Contact Tracer
Ian Martin Ministry Of Health
11.2020 - 01.2022
Customer Service Representative/Technical Support/Team Lead