Sherwin Al Colarina
Courtenay,BC
Summary
A dynamic leader with a proven track record at Aldred Restaurant Ltd dba McDonald's Comox and Port Alberni Valley, excelling in operations management and talent development. Expert in elevating guest relations and optimizing labor costs, resulting in significant sales growth. Skilled in inventory management and fostering a motivated team, ensuring compliance and superior service.
Overview
6
6
years of professional experience
4
4
Certificate
2
2
Languages
Work History
Restaurant General Manager
Aldred Restaurant Ltd. Dba McDonald's Comox Valley
10.2020 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Shift Supervisor
Aldred Restaurant Ltd. Dba McDonald's Comox Valley
12.2018 - 09.2020
- Addressed customer concerns, complaints, and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw the opening and closing of the restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety, and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies, and maintaining an unwavering commitment to excellent customer service.
Education
Bachelor of Science - International Relations
Lyceum of The Philippines
Manila Philippines03.2003
Skills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Staff Scheduling
- POS system knowledge
- Hiring Decisions
- Labor Management
- Customer Engagement
- Health Code Compliance
- Talent Development
- Guest Relations
- Facility Maintenance
Languages
English
Full Professional
Certification
- Leading Great Restaurant - 11 June 2024 - 13 June 2024
- Developing Leader In Me - 27 March 2023 - 30 March 2023
- Advancing Shift Leadership - 21 Sept 2022 - 22 Sept 2022
- Leadership Transition Class - 8 Oct 2019 - 9 Oct 2019
Quote
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant General Manager
Aldred Restaurant Ltd. Dba McDonald's Comox Valley
10.2020 - Current
Restaurant Shift Supervisor
Aldred Restaurant Ltd. Dba McDonald's Comox Valley
12.2018 - 09.2020
Bachelor of Science - International Relations
Lyceum of The Philippines
- Leading Great Restaurant - 11 June 2024 - 13 June 2024
- Developing Leader In Me - 27 March 2023 - 30 March 2023
- Advancing Shift Leadership - 21 Sept 2022 - 22 Sept 2022
- Leadership Transition Class - 8 Oct 2019 - 9 Oct 2019
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