Shervin Emrani
North Vancouver,BC
Summary
Experienced sales professional with a strong background in customer service and management, seeking a permanent specialist role in a culture of innovation and supportive collaboration.
Overview
9
9
years of professional experience
Work History
Seasonal Specialist
Apple
11.2023 - Current
- Act as the first line of engagement, dedicated to identifying customer needs and providing guidance through Apple's product range.
- Setting up new Apple devices, providing a seamless transition for customers.
- Assist in maintaining the store's visual appeal and product displays, aligning with Apple's brand standards.
- Actively support team members in various store functions, fostering a collaborative work environment.
- Continuously refresh product knowledge to directly enhance customer interactions and service quality.
Management Team Member
Browns Shoes
07.2021 - 02.2023
- Supervised daily operations, ensuring operational excellence and superior customer service.
- Managed critical tasks involved in opening and closing the store, including handling cash operations.
- Trained new staff in cash handling, sales techniques, and stock management procedures.
- Conducted regular meetings with senior management to align store operations with company goals.
- Monitored and evaluated employee performance, offering support and guidance to help achieve sales targets.
- Provided expert product knowledge and customer service, achieving multiple Top Ten sales rankings in Canada or district.
Cook
Zubu & Jinya Ramen Bar
11.2018 - 07.2021
- Prepared dishes at various kitchen stations as per the schedule rotation, ensuring timely and efficient service delivery.
- Maintained high standards of cleanliness and organization for kitchen equipment and stations.
- Trained and supervised new staff in food preparation techniques, adhering to safety standards and quality control measures.
- Monitored inventory levels, implementing strategies to minimize food waste through efficient storage and portion control.
Retail Sales Associate
Browns Shoes
08.2017 - 03.2019
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Worked as stock person and cashier based on schedule.
Medical Office Assistant
Medlife Medical Clinic
07.2018 - 10.2018
- Provided key administrative assistance and managed scheduling of patient appointments.
- Maintained and managed patients' medical records, ensuring confidentiality and precision.
- Conducted vital sign assessments, including blood pressure, vision tests, and urine tests, with accurate documentation of patient data.
- Acted as a liaison with doctors and patients, facilitating comprehensive patient care.
- Maintained and restocked medical supplies and equipment, supporting the medical team's operational needs.
- Ensured patient care continuity by following up, confirming they received all necessary information and support from the medical team.
Administrative Assistant & Coach
Kerman Rock Climbing
04.2015 - 09.2015
Education
Associate Certificate - Construction Operations
British Columbia Institute of Technology
Burnaby, BC08.2024
Associate of Science -
Columbia College
Vancouver, BC2018
Skills
- Proficient in using Microsoft Office, Adobe Photoshop, Adobe illustrator
- Beginner level in programming with Python and Java Script
- Intermediate level in programming with HTML and CSS
- Intermediate in using 3D design and rendering application Blender
- Customer Service
Timeline
Seasonal Specialist
Apple
11.2023 - Current
Management Team Member
Browns Shoes
07.2021 - 02.2023
Cook
Zubu & Jinya Ramen Bar
11.2018 - 07.2021
Medical Office Assistant
Medlife Medical Clinic
07.2018 - 10.2018
Retail Sales Associate
Browns Shoes
08.2017 - 03.2019
Administrative Assistant & Coach
Kerman Rock Climbing
04.2015 - 09.2015
Associate Certificate - Construction Operations
British Columbia Institute of Technology
Associate of Science -
Columbia College
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