Shervil Dunson
patterson
Summary
Proven Transportation Dispatcher with a track record of enhancing customer service and operational efficiency at JLL. Excelled in conflict resolution and stress management, leveraging computer skills and MS Word proficiency. Achieved significant improvements in driver-client relations and dispatch accuracy, showcasing a commitment to safety and excellence.
Overview
10
10
years of professional experience
Work History
Transportation Dispatcher
JLL
07.2024 - Current
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls from customers regarding issues with lost items or reporting how is my driving.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
Centralized Dispatcher
PRA
06.2019 - 07.2024
- Achieve or exceed established goals by successfully maximizing productive use of all assets, equipment and drivers. Update and rely daily route schedule. Ensure that all vehicles are operated in a safe reliable, courteous and timely manner with a high a level of customer service.
- Monitor driver performance trends and keep up-to-date statistics. Monitor traffic for issues requiring route changes and work without drivers to ensure timely pick ups and drop offs. Maintain Communications via online two-way radio app and work place chat.
Dispatcher
Hallcon
09.2018 - 06.2019
- Duties included checking Tripshot, drivers check in and yard departure. Confirming route changes and assignments with drivers. Monitoring drivers On time performance. Communicate with drivers via two way radio, Make suggestions recommendation to supervisor and management in effort to continually improve customer service operation.
Dispatcher/ Scheduler
MV Transportation
03.2017 - 09.2018
- Under general supervision, my duties were to assign drivers to cover required routes.
- Schedule drivers to drive city transportation buses for the public.
- Assist in the training and supervision of drivers.
- Verbal communication
- Multi-tasking
USPS Mail Carrier
USPS
05.2015 - 03.2017
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Set up and case routes
Education
High School Diploma -
Opportunity Academy
313 West Winton Ave Hayward Ca 9454401-2025
Skills
- Conflict resolution techniques
- Stress tolerance
- Computer skills
- Safety awareness
- MS Word
- Excel
- Trapeze
- Trip Shot
Timeline
Transportation Dispatcher
JLL
07.2024 - Current
Centralized Dispatcher
PRA
06.2019 - 07.2024
Dispatcher
Hallcon
09.2018 - 06.2019
Dispatcher/ Scheduler
MV Transportation
03.2017 - 09.2018
USPS Mail Carrier
USPS
05.2015 - 03.2017
High School Diploma -
Opportunity Academy
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