Sherry Marie Nicolasora
Edmonton,Alberta
Summary
Dynamic Program Manager with extensive experience at Shepherds Care Eden House, excelling in performance management and team leadership. Proven ability to enhance resident care through effective concerns resolution and compliance with health standards. Skilled in fostering positive relationships and implementing quality improvement initiatives, ensuring a safe and supportive environment for all stakeholders.
Overview
21
21
years of professional experience
Work History
Program Manager
Shepherds Care Eden House
04.2022 - Current
- Reports to the Director of Care (DOC) and Executive Director of Care (EDOC)
- Provides leadership and direction in the provision of care services that aligns with the Mission, Vision and Values of the organization
- Demonstrates skills in leadership, performance management, resource management, project planning, concern resolution process and customer service;
- Ensures compliance with continuing care health services standards, organizational policies and procedures, employment and safety-related legislation, codes and regulations;
- Supports the Residents in an environment that promotes a state of wellness and independence
- Provides person-centered care that's committed to continuous quality improvement
- Promotes the concerns resolution process; responds, investigates and review concerns from residents, families and staff in a timely manner; with ability to develop positive working relationships with residents, families, employees, vendors and contractors
- Promotes a "Just Culture" of shared accountability that promotes safety by encouraging open reporting of unusual incidents, while also holding individuals accountable for their actions in a fair and just manner ;
- Promotes health and safety of employees by ensuring employees have clear understanding of their OH&S responsibilities and have the knowledge /skills/training/ tools/ equipment to execute their tasks safely and comply with the OH&S Act, other applicable legislation, standards, audit recommendations and OH&S policies and procedures;
- Leads and supports the site's OH&S JHS committees, site inspections, reports and documents all OH&S incidents to determine root cause/implement corrective actions
Team Lead Registered Nurse
Shepherds Care Eden House
04.2020 - 04.2022
- Reports to the Program Manager (PM) and Director of Care (DOC)
- Provides assistance in coordination of care services, staff training and education
- Provides leadership and direction to staff as required by completion of resident care services
- Ensures highest quality of resident focused care in alignment with the organization's Mission, Vision and Values
- Promotes a state of wellness, independence and person-centered care
- Developed strong relationships with patients'' families, providing support while addressing concerns or questions about care plans.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing behaviors and conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Registered Nurse Full Time
Shepherds Care Eden House
04.2019 - 04.2020
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with Physicians, interdisciplinary teams and AHS consultants to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Registered Nurse Care Coordinator Part Time
Good Samartian Society Southgate
01.2015 - 04.2019
- Collaborated with physicians to develop comprehensive treatment plans, addressing both physical and psychosocial needs of patients.
- Administered medications and completed assessments
- Improved patient outcomes by developing individualized care plans and coordinating with multidisciplinary healthcare teams.
- Mentored new nursing staff in care coordination roles, providing guidance and support for professional growth.
Registered Nurse, Float Pool
Royal Alexandra Hospital
01.2015 - 01.2015
- Administered medications and treatments as prescribed by physicians.
- Optimized patient outcomes through proactive identification of potential complications or changes in condition requiring intervention.
- Mentored new nursing staff, sharing best practices for patient care and fostering a supportive team atmosphere.
- Provided compassionate end-of-life care, offering emotional support to both patients and their loved ones during difficult times.
Registered Nurse, Emergency/Operating Room
Dole Philippines(Howard Hubbard Memorial) Hospital
04.2004 - 03.2011
- Administered Medications as per Physician's order
- Collaborated with Physicians and multidisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Bachelor of Science - Nursing
Mt. Royal University
Edmonton, AB10-2014
Bachelor of Science - Nursing
Riverside College
Philippines03-2004
Bachelor of Science - Biology
University of The Philippines
Philippines03-2001
Skills
- Team Leadership
- Ability to navigate through complex dynamics, and work effectively across various disciplines to create a desired outcome
- Ability to build positive relationships with residents, families, employees, vendors and contractors
- Ability to work efficiently under pressure
- Ability to work independently , take initiative and willingly accept responsibilities
- Performance Management
- Concerns Resolution Process
- Event planning and execution
- Customer Service
- Awareness of Safe Work Practices
Timeline
Program Manager
Shepherds Care Eden House
04.2022 - Current
Team Lead Registered Nurse
Shepherds Care Eden House
04.2020 - 04.2022
Registered Nurse Full Time
Shepherds Care Eden House
04.2019 - 04.2020
Registered Nurse Care Coordinator Part Time
Good Samartian Society Southgate
01.2015 - 04.2019
Registered Nurse, Float Pool
Royal Alexandra Hospital
01.2015 - 01.2015
Registered Nurse, Emergency/Operating Room
Dole Philippines(Howard Hubbard Memorial) Hospital
04.2004 - 03.2011
Bachelor of Science - Nursing
Mt. Royal University
Bachelor of Science - Nursing
Riverside College
Bachelor of Science - Biology
University of The Philippines
Similar Profiles
Navjot KaurNavjot Kaur
RN at Eden house care facilityRN at Eden house care facility
Charles DezortCharles Dezort
Associate Director of Navigation Services at Shepherds House MinistriesAssociate Director of Navigation Services at Shepherds House Ministries
catherine powellcatherine powell
team leader at the shepherds houseteam leader at the shepherds house
Salma SolimanSalma Soliman
Graduate Research Assistant at BLINC Lab, University of AlbertaGraduate Research Assistant at BLINC Lab, University of Alberta
Ntwali KayijahoNtwali Kayijaho
Peer Navigator at AAWEARPeer Navigator at AAWEAR