Sherry Yungblut
Listowel,ON
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
35
35
years of professional experience
Work History
Dental Administrative Assistant
Palmerston Dental
03.2002 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Customer Service Representative
TD Bank
05.1992 - 03.2002
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Chiropractic Office Assistant
Listowel Chiropractic
10.1988 - 05.1992
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
Education
High School Diploma -
Listowel District Secondary School
Listowel, ON1988
Skills
- Critical Thinking
- Excellent Communication
- Team Collaboration
- Professionalism
- Record Management
- Time Management
- Customer Service
- Conflict Resolution
Timeline
Dental Administrative Assistant
Palmerston Dental
03.2002 - Current
Customer Service Representative
TD Bank
05.1992 - 03.2002
Chiropractic Office Assistant
Listowel Chiropractic
10.1988 - 05.1992
High School Diploma -
Listowel District Secondary School
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