Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Sherry Xu

Halifax,Nova Scotia
Sherry Xu

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable service successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

3
years of professional experience

Work History

Westin Hotel
Halifax, Canada

In Room Dining
03.2022 - Current

Job overview

  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maximized quality assurance by completing frequent line checks.

Mizu Restaurant
Halifax, Nova Scotia

Front Desk Receptionist
01.2021 - 02.2022

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept accounts in balance and ran daily reports to verify totals.

Kiju's Restaurant
Sydney, Nova Scotia

Banquet Server
09.2018 - 03.2020

Job overview

  • Arranged linens and table settings according to seating plan and event theme.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered guest questions about event plans and food service choices.
  • Maintained flexible work schedule to meet event needs.

Education

Cape Breton University
Sydney, NS

Bachelor of Hospitality And Tourism Management from Hospitality And Tourism Management
05.2021

Beijing Jingbei Vocational And Technical College
China

No Degree from Accounting And Finance

Skills

  • Guest Services
  • Performance Improvement
  • Staffing and Sales Reporting
  • Supply Ordering and Management
  • Anticipating Problems
  • Glassware Polishing
  • Monitoring Food Preparation

Languages

china
Native or Bilingual

Timeline

In Room Dining

Westin Hotel
03.2022 - Current

Front Desk Receptionist

Mizu Restaurant
01.2021 - 02.2022

Banquet Server

Kiju's Restaurant
09.2018 - 03.2020

Cape Breton University

Bachelor of Hospitality And Tourism Management from Hospitality And Tourism Management

Beijing Jingbei Vocational And Technical College

No Degree from Accounting And Finance

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Sherry Xu