Sherry Xiong
Fresno
Summary
Results-driven Assistant General Manager skilled in enhancing front office operations and developing standard operating procedures. Focused on driving guest satisfaction and operational efficiency through effective team leadership and time management. Experience in procedure development and resolving customer issues to elevate service quality.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Homewood Suites
Clovis
05.2018 - Current
- Supervised front office staff and provided training on customer service standards.
- Developed standard operating procedures for front office processes and protocols.
- Addressed guest inquiries and resolved complaints to enhance satisfaction.
- Verified invoice accuracy by cross-checking with purchase orders and receipts.
- Assisted in month-end closing activities by preparing accounts payable reports.
- Maintained organized records of invoices, payments, and vendor correspondence.
Assistant General Manager
Home2 Suites
Clovis
01.2020 - 11.2021
- Supervised daily operations and staff performance to maintain high service standards.
- Oversaw scheduling and staffing to align with peak occupancy periods and events.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Coordinated training programs to enhance team skills and knowledge in hospitality.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in developing marketing strategies to promote hotel services and amenities.
Education
High School Diploma -
Clovis North
Clovis, CA06-2012
Skills
- Customer service excellence
- Standard operating procedures
- Invoice verification
- Performance coaching
- Operational efficiency
- Relationship management
- Time management
- Staff management
- Front office operations
- Team leadership
Timeline
Assistant General Manager
Home2 Suites
01.2020 - 11.2021
Assistant General Manager
Homewood Suites
05.2018 - Current
High School Diploma -
Clovis North