Sheanna McDougall-Medwid
Surrey
Summary
Offering solid foundation in communication and problem-solving, eager to learn and develop in customer service environment. Brings quick adaptability to new systems . Ready to use and develop interpersonal skills in Desired Position role.
Overview
1
1
year of professional experience
Work History
CSR
Ace Courier
07.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Education
Clayton Heights Secondary
Surrey, BC06.2026
Skills
Updating all Customer information to database
Languages
English
Elementary
Timeline
CSR
Ace Courier
07.2024 - Current
Clayton Heights Secondary
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