Sherry White
Office Administration
Fort McMurray,ALBERTA
Summary
In closing I feel that I am a hardworking, organized and dedicated Administrative Assistant with proven track record of providing exceptional office experience in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. In my 16 years of working in a professional office setting I have gained great knowledge and skills in many different areas including, prioritizing, effective communication skills, giving support and interacting with public in various situation, work excellence is a main goal in achieving any daily requirement.
I thank you for taking the time to review my past work experience, and look forward to hearing from you soon. And pursuing an Office Administrative position within your organization would allow me to utilize my skills to also benefit your company
Thank you
Sincerely
Sherry White
Overview
35
35
years of professional experience
Work History
Medical Office Administrator
Central Regional Healthcare Facility
10.2006 - 12.2022
- Oversaw office records and maintained strict document control.
- Trained all new employees on records management system.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Pulled charts and prepared for nurse and doctor assessment.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Managed appointments, registrations and patient relations in busy office.
- Reviewed and sent medical records to other physicians upon request.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed appointments, registrations and patient relations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Switchboard Operator
Central Regional Healthcare Authority
10.2006 - 12.2022
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Announced important information and emergency notifications over PA system.
- Operated switchboard and routed incoming calls to appropriate departments.
- Connected callers with appropriate professional, department, or business.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Trained and mentored new PBX operations employees.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Created and maintained company phone directory with current extensions and staff information.
- Responded quickly to the Universal codes.
Health Records Clerk
Central Regional Healthcare Facility
10.2006 - 12.2022
- Communicated effectively with staff, patients,
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Identified new methods to optimize medical records management.
- Assisted in training new staff on medical record processing and filing procedures.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed and tracked requests for medical records from external organizations.
- Input data into computer programs and filing systems.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Verified accuracy of patient information in medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Assisted in preparation of medical reports for external parties.
- Maintained patient confidence by keeping patient records information confidential.
- Responded to patient inquiries to provide information and details of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Followed exact procedures for handling transfers and other releases of medical records.
Admitting Clerk
Central Regional Healthcare Facility
10.2006 - 12.2022
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Arranged forms and charts for each patient.
- Registered patients for labs, surgeries and radiology.
- Registered and verified patient records before triage with most up-to-date information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified patient details and insurance coverage and collected co-pays.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Reviewed hospital schedule and confirmed arrival times.
- Answered phone calls and messages for physicians and medical facility, scheduling appointments, and handling patient inquiries.
Work Term
James Paton Memorial Hospital
07.2006 - 10.2006
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Ran errands and provided general office support in a professional environment.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Home Support Worker
Gambo And Area Employment Corp
09.2003 - 05.2004
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Administered medication as directed by physician.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Developed individual care plans for clients based on specific needs.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Office Clerk
Meiko Trans Canada
02.1988 - 05.1988
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Smallwood Academy
Gambo, NLGraduate Certificate - Office Administration
Keyin College
Gander, NLSkills
- Microsoft Office
- Microsoft Word
- Microsoft Access
- Microsoft Excel
- Microsoft Powerpoint
- Supervisory Skills
- Business Communications
- Office Procedures
- Fundamental and Simply Accounting
- Customer Service Skills
- Medical and Legal Terminology
- Records Management
- Typing 50 wpm
- Document Procedures
- Business Law
- Medical Software Applications
Timeline
Medical Office Administrator
Central Regional Healthcare Facility
10.2006 - 12.2022
Switchboard Operator
Central Regional Healthcare Authority
10.2006 - 12.2022
Health Records Clerk
Central Regional Healthcare Facility
10.2006 - 12.2022
Admitting Clerk
Central Regional Healthcare Facility
10.2006 - 12.2022
Work Term
James Paton Memorial Hospital
07.2006 - 10.2006
Home Support Worker
Gambo And Area Employment Corp
09.2003 - 05.2004
Office Clerk
Meiko Trans Canada
02.1988 - 05.1988
High School Diploma -
Smallwood Academy
Graduate Certificate - Office Administration
Keyin College
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