Overview
Work History
Education
Skills
Timeline
Generic

SHERRY WEST

Whitby,ON

Overview

24
24
years of professional experience

Work History

LOGISTICS COORDINATOR

SAILUN TIRES AMERICAS
05.2022 - Current
  • Generate documentation and information required for customer shipments.
  • Conduct investigations to resolve issues related to logistics and cargo movements.
  • Monitor containers daily with steamship and rail lines, notified customers and sales reps of status or potential delays
  • Update and maintain ERP system with accurate freight costs and shipping line ETA dates
  • Receive containers that shipped direct to customers in ERP system
  • Apply for ERS as required on containers
  • Forward arrival notices to customs brokers and ensure customs entry is set up
  • Work closely with carriers and freight forwarders to have containers prepulled, delivered or stored
  • Work closely with warehouse to provide details on containers to allow deliveries to be made timely
  • Work with customers for final mile delivery enquires

LOGISTICS COORDINATOR

TRIMEN FOOD SERVICE EQUIPMENT LTD
02.2020 - 05.2022
    • Obtained quotes from carriers and 3PL companies for LTL, TL and white glove shipments
    • Processed orders from Project Managers
    • Prepared necessary shipping paperwork and scheduling carriers to pick up
    • Liaison between shipping/receiving department and Project Managers
    • Filed claims if required with carriers and 3PL companies
    • Tracked orders with carriers daily
    • Obtained quotes from various vendors for stock room items and cut purchase orders for products
    • Received incoming orders from vendors into stock

IMPORT OPERATIONS COORDINATOR

TRADEMARK INDUSTRIES
04.2019 - 02.2020
    • Oversaw E-comm orders daily to ensure customer expectations were being met
    • Entered E-comm orders into ERP system to create pick list and distributed to warehouse
    • Verified pricing of E-comm orders and invoiced once order was fulfilled
    • Handled online customer complaints and concerns
    • Dealt with customer chargebacks and claims from Distribution Centers
    • Liaised between Operations and Warehouse associates
    • Prepared purchase orders in ERP and sent to suppliers to fulfill

LOGISTICS COORDINATOR

STRYDER LOGISTICS
07.2018 - 04.2019
    • Posted current loads on load link, brokered loads to carriers
    • Negotiated pricing with carriers and dispatched loads to partner carriers
    • Obtained carriers authority packages, approved and added to system per company policy
    • Opened orders in UFOS
    • Tracked orders and notified customers of status or potential delays.
    • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
    • Generated documentation and information required for customer shipments.
    • Maintained customer relations

LOGISTICS COORDINATOR

TRANSPLACE CANADA
02.2017 - 07.2018
    • Worked offsite at client's location
    • Enter loads into Transportation Management System and save documents in system
    • Rate TL, LTL and intermodal shipments in TMS and dispatched loads to various partner carriers
    • Track and trace shipments daily with carriers, and advised clients of delays or problems with shipments
    • Work with carriers when shipments refused, over or short, obtained disposition from client.
    • File claims as required with carriers
    • Kept record of partner carriers trailers onsite at clients location

OPERATIONS ASSOCIATE

FEDEX FREIGHT
08.2010 - 02.2017
    • Entered pick ups into system, booked delivery appointments
    • Worked OS&D, partial and full returns, overages, shortages and damages
    • Driver check in, processing paperwork received from drivers
    • Prepare A8A manifest for inbond shipments and sending paperwork to customs brokers
    • Billed shipments and imaged documents
    • Tracked and tracked shipments for clients

CUSTOMER SERVICE / CUSTOMS CLERK

TOTAL TRANSPORTATION SOLUTIONS INC
09.2009 - 08.2010
  • Created orders in Order Entry System
  • Advised and ensured customs set up with customs brokers (PAPS & PARS)
  • Prepared ACE E-manifest for US bound shipments
  • Managed claims files
  • Handled driver files (compliance, personnel, driver logs, drug and alcohol tests)
  • Responsible for data entry of truck and trailer repairs for maintenance
  • Provided quotes to customers
  • Maintained customer relations

AUTO CUSTOMER SERVICE

MACKIE MOVING SYSTEMS
03.2003 - 08.2009
    • Provided pricing to private customers to move vehicles by enclosed auto hauling trailer and customs charges
    • Prepared necessary custom documents to move vehicles across border with US and Canada Customs
    • Opened orders in Order Entry system and provided details to dispatch
    • Ensured all necessary paperwork was sent to Customs and Customs Brokers for customs clearance
    • Prepared ACE E-manifests for US bound vehicles
    • Dealt with auto manufacturers to move their vehicles

ACROSS TEAM / CUSTOMS CUSTOMER SERVICE

SCHENKER STINNES LOGISTICS
02.2000 - 03.2003
  • Maintained customer relations
  • Confirmed to carriers that paperwork received for PARS set up for customs clearance
  • Ensured that all information was on BOL and customs invoice for customs clearance
  • Contacted customers to have paperwork corrected prior to customs clearance
  • Submitted shipments via EDI for customs clearance at border crossing and inbond shipments
  • Worked in Key Accounts Group (top 25 customers)

Education

Certificate - Obtained Supply Chain Management Certificate

George Brown College
Toronto, ON
11.2019

Certificate - Obtained CIFFA Certificate

Canadian Intl Freight Forwarders Association
|Toronto, ON
05.2002

Skills

  • 10 years of experience in transportation and logistics
  • Obtained Supply Chain Management and Canadian International Freight Forwarders Association certificates
  • Proficient data entry skills
  • Good organization and coordinating skills
  • Reliable and punctual
  • Excellent team player and able to work independently with little supervision
  • Familiar with Canada and US Customs procedures
  • Knowledge of how to complete BOL and customs invoices
  • Knowledge of Microsoft Word, Excel, PC Miler, Load Link, Q-tracs, ACE e-manifest, Dangerous Goods, UFOS, TMS, Spire, Sage, Dynamics

Timeline

LOGISTICS COORDINATOR

SAILUN TIRES AMERICAS
05.2022 - Current

LOGISTICS COORDINATOR

TRIMEN FOOD SERVICE EQUIPMENT LTD
02.2020 - 05.2022

IMPORT OPERATIONS COORDINATOR

TRADEMARK INDUSTRIES
04.2019 - 02.2020

LOGISTICS COORDINATOR

STRYDER LOGISTICS
07.2018 - 04.2019

LOGISTICS COORDINATOR

TRANSPLACE CANADA
02.2017 - 07.2018

OPERATIONS ASSOCIATE

FEDEX FREIGHT
08.2010 - 02.2017

CUSTOMER SERVICE / CUSTOMS CLERK

TOTAL TRANSPORTATION SOLUTIONS INC
09.2009 - 08.2010

AUTO CUSTOMER SERVICE

MACKIE MOVING SYSTEMS
03.2003 - 08.2009

ACROSS TEAM / CUSTOMS CUSTOMER SERVICE

SCHENKER STINNES LOGISTICS
02.2000 - 03.2003

Certificate - Obtained Supply Chain Management Certificate

George Brown College

Certificate - Obtained CIFFA Certificate

Canadian Intl Freight Forwarders Association
SHERRY WEST