SHERRY WEST
Whitby,ON
Overview
24
24
years of professional experience
Work History
LOGISTICS COORDINATOR
SAILUN TIRES AMERICAS
05.2022 - Current
- Generate documentation and information required for customer shipments.
- Conduct investigations to resolve issues related to logistics and cargo movements.
- Monitor containers daily with steamship and rail lines, notified customers and sales reps of status or potential delays
- Update and maintain ERP system with accurate freight costs and shipping line ETA dates
- Receive containers that shipped direct to customers in ERP system
- Apply for ERS as required on containers
- Forward arrival notices to customs brokers and ensure customs entry is set up
- Work closely with carriers and freight forwarders to have containers prepulled, delivered or stored
- Work closely with warehouse to provide details on containers to allow deliveries to be made timely
- Work with customers for final mile delivery enquires
LOGISTICS COORDINATOR
TRIMEN FOOD SERVICE EQUIPMENT LTD
02.2020 - 05.2022
- Obtained quotes from carriers and 3PL companies for LTL, TL and white glove shipments
- Processed orders from Project Managers
- Prepared necessary shipping paperwork and scheduling carriers to pick up
- Liaison between shipping/receiving department and Project Managers
- Filed claims if required with carriers and 3PL companies
- Tracked orders with carriers daily
- Obtained quotes from various vendors for stock room items and cut purchase orders for products
- Received incoming orders from vendors into stock
IMPORT OPERATIONS COORDINATOR
TRADEMARK INDUSTRIES
04.2019 - 02.2020
- Oversaw E-comm orders daily to ensure customer expectations were being met
- Entered E-comm orders into ERP system to create pick list and distributed to warehouse
- Verified pricing of E-comm orders and invoiced once order was fulfilled
- Handled online customer complaints and concerns
- Dealt with customer chargebacks and claims from Distribution Centers
- Liaised between Operations and Warehouse associates
- Prepared purchase orders in ERP and sent to suppliers to fulfill
LOGISTICS COORDINATOR
STRYDER LOGISTICS
07.2018 - 04.2019
- Posted current loads on load link, brokered loads to carriers
- Negotiated pricing with carriers and dispatched loads to partner carriers
- Obtained carriers authority packages, approved and added to system per company policy
- Opened orders in UFOS
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Maintained customer relations
LOGISTICS COORDINATOR
TRANSPLACE CANADA
02.2017 - 07.2018
- Worked offsite at client's location
- Enter loads into Transportation Management System and save documents in system
- Rate TL, LTL and intermodal shipments in TMS and dispatched loads to various partner carriers
- Track and trace shipments daily with carriers, and advised clients of delays or problems with shipments
- Work with carriers when shipments refused, over or short, obtained disposition from client.
- File claims as required with carriers
- Kept record of partner carriers trailers onsite at clients location
OPERATIONS ASSOCIATE
FEDEX FREIGHT
08.2010 - 02.2017
- Entered pick ups into system, booked delivery appointments
- Worked OS&D, partial and full returns, overages, shortages and damages
- Driver check in, processing paperwork received from drivers
- Prepare A8A manifest for inbond shipments and sending paperwork to customs brokers
- Billed shipments and imaged documents
- Tracked and tracked shipments for clients
CUSTOMER SERVICE / CUSTOMS CLERK
TOTAL TRANSPORTATION SOLUTIONS INC
09.2009 - 08.2010
- Created orders in Order Entry System
- Advised and ensured customs set up with customs brokers (PAPS & PARS)
- Prepared ACE E-manifest for US bound shipments
- Managed claims files
- Handled driver files (compliance, personnel, driver logs, drug and alcohol tests)
- Responsible for data entry of truck and trailer repairs for maintenance
- Provided quotes to customers
- Maintained customer relations
AUTO CUSTOMER SERVICE
MACKIE MOVING SYSTEMS
03.2003 - 08.2009
- Provided pricing to private customers to move vehicles by enclosed auto hauling trailer and customs charges
- Prepared necessary custom documents to move vehicles across border with US and Canada Customs
- Opened orders in Order Entry system and provided details to dispatch
- Ensured all necessary paperwork was sent to Customs and Customs Brokers for customs clearance
- Prepared ACE E-manifests for US bound vehicles
- Dealt with auto manufacturers to move their vehicles
ACROSS TEAM / CUSTOMS CUSTOMER SERVICE
SCHENKER STINNES LOGISTICS
02.2000 - 03.2003
- Maintained customer relations
- Confirmed to carriers that paperwork received for PARS set up for customs clearance
- Ensured that all information was on BOL and customs invoice for customs clearance
- Contacted customers to have paperwork corrected prior to customs clearance
- Submitted shipments via EDI for customs clearance at border crossing and inbond shipments
- Worked in Key Accounts Group (top 25 customers)
Education
Certificate - Obtained Supply Chain Management Certificate
George Brown College
Toronto, ON11.2019
Certificate - Obtained CIFFA Certificate
Canadian Intl Freight Forwarders Association
|Toronto, ON05.2002
Skills
- 10 years of experience in transportation and logistics
- Obtained Supply Chain Management and Canadian International Freight Forwarders Association certificates
- Proficient data entry skills
- Good organization and coordinating skills
- Reliable and punctual
- Excellent team player and able to work independently with little supervision
- Familiar with Canada and US Customs procedures
- Knowledge of how to complete BOL and customs invoices
- Knowledge of Microsoft Word, Excel, PC Miler, Load Link, Q-tracs, ACE e-manifest, Dangerous Goods, UFOS, TMS, Spire, Sage, Dynamics
Timeline
LOGISTICS COORDINATOR
SAILUN TIRES AMERICAS
05.2022 - Current
LOGISTICS COORDINATOR
TRIMEN FOOD SERVICE EQUIPMENT LTD
02.2020 - 05.2022
IMPORT OPERATIONS COORDINATOR
TRADEMARK INDUSTRIES
04.2019 - 02.2020
LOGISTICS COORDINATOR
STRYDER LOGISTICS
07.2018 - 04.2019
LOGISTICS COORDINATOR
TRANSPLACE CANADA
02.2017 - 07.2018
OPERATIONS ASSOCIATE
FEDEX FREIGHT
08.2010 - 02.2017
CUSTOMER SERVICE / CUSTOMS CLERK
TOTAL TRANSPORTATION SOLUTIONS INC
09.2009 - 08.2010
AUTO CUSTOMER SERVICE
MACKIE MOVING SYSTEMS
03.2003 - 08.2009
ACROSS TEAM / CUSTOMS CUSTOMER SERVICE
SCHENKER STINNES LOGISTICS
02.2000 - 03.2003
Certificate - Obtained Supply Chain Management Certificate
George Brown College
Certificate - Obtained CIFFA Certificate
Canadian Intl Freight Forwarders Association