Results-driven Corporate Training Manager at Crabbys Joes Bar & Grill, specializing in enhancing employee onboarding and engagement through strategic training initiatives. Successfully streamlined operational processes, leading to significant productivity improvements and a commitment to continuous improvement. Strong track record in talent development and mentorship.
Work History
Corporate Training Manager
Crabbys Joes Bar & Grill - Obsidian Group Inc.
Assisted in designing training materials to enhance employee onboarding experience.
Supported development of training programs using Learning Management Systems (LMS).
Collaborated with team members to identify skills gaps and training needs.
Participated in delivering workshops on company policies and procedures.
Organized training sessions for new hires to ensure compliance with company standards.
Facilitated feedback collection from trainees to improve future training initiatives.
Maintained accurate records of training attendance and participant progress.
Contributed to the evaluation of training effectiveness through post-training assessments.
Evaluated existing training programs for effectiveness, making data-driven recommendations for improvements where necessary.
Facilitated open communication between employees and management by creating safe spaces for honest feedback during regular group discussions.
Streamlined onboarding processes for new hires, reducing time spent in orientation and increasing productivity from day one.
Boosted employee engagement levels with interactive, hands-on training sessions focused on real-world applications of skills.
Mentored junior team members in the development and execution of their own training initiatives, fostering a sense of ownership and pride in their work.
Tracked employee progress throughout their educational journey, providing timely feedback and support as needed.
Front Manager
Crabby Joe's Bar & Grill
Proprietor
Joeys Only Seafood Restaurant
Managed daily restaurant operations to ensure smooth service delivery.
Trained and mentored staff on best practices in customer service and food safety.
Developed menus that aligned with seasonal offerings and local seafood availability.
Implemented cost control measures to enhance profitability while maintaining quality standards.
Fostered relationships with suppliers to secure fresh ingredients and optimize inventory levels.
Oversaw compliance with health regulations, ensuring a safe dining environment for patrons.
Analyzed customer feedback to refine service processes and improve overall dining experience.
Coordinated marketing efforts to promote special events, driving increased foot traffic and sales.
Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
Analyzed market trends to identify opportunities for expansion and diversification in the industry.
Developed and managed relationships with vendors and suppliers.
Optimized team hiring, training, and performance.
Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
Boosted sales through effective merchandising strategies and attractive store displays.
Entered income and expense details into business databases to track purchases and address variances.
Jr. Sales Associate
Grant & Blackwell Furniture Ltd
Assisted customers in selecting furniture that meets their needs and preferences.
Provided detailed product information to enhance customer understanding and satisfaction.
Maintained an organized sales floor to improve accessibility and visual appeal of merchandise.
Collaborated with team members to develop promotional displays that attract customer attention.
Processed transactions accurately using point-of-sale systems for efficient checkout experiences.
Adapted quickly to dynamic sales environments, ensuring exceptional service during peak hours.
Supported management in executing store events, enhancing customer engagement and experience.
Demonstrated adaptability during peak hours by multitasking effectively for prompt customer assistance without sacrificing quality of service.
Established trust with new customers through active listening skills and genuine empathy towards their needs.
Assisted in achieving store sales targets by actively engaging customers on the sales floor and recommending suitable products.
Promoted brand loyalty among clients by providing exceptional service before, during, and after each sale.
Enhanced store reputation through proactive communication with clients, demonstrating knowledge of products and services offered.
Exceeded personal monthly sales quotas consistently through a combination of perseverance, attention to detail, and relationship-building abilities.
Facilitated smooth checkout experiences for customers by processing transactions efficiently and accurately.
Implemented upselling strategies for complementary products, contributing to an increase in overall average transaction value.
Participated in regular training sessions to stay updated on product features, promotions, and sales techniques for optimal performance.
Improved customer retention rates through personalized follow-ups after purchases were made.
Collaborated effectively with fellow team members to streamline operations, resulting in increased efficiency and productivity.
Contributed to team success by providing excellent customer service, ensuring repeat business from satisfied clients.
Maintained a well-organized sales environment, enhancing customer experience and facilitating seamless transactions.
Leveraged strong communication skills to negotiate deals successfully while maintaining high levels of client satisfaction.
Generated consistent sales revenue by establishing rapport with potential clients and identifying their needs.
Boosted customer satisfaction by addressing inquiries and resolving product-related issues promptly.
Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
Managed customer expectations and helped navigate sales processes.
Participated in sales meetings and presentations to gain knowledge and insight.
Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
Generated reports to track sales activity and performance.
Addressed customer queries and complaints with prompt and professional responses.
Liaised with potential customers and clients professionally to build rapport and expand industry network.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Negotiated prices, terms of sales and service agreements.
Informed customers of promotions to increase sales productivity and volume.
Supervisor/ Office Administration
Super Pet
Managed daily restaurant operations to ensure smooth service delivery.
Trained and mentored staff on best practices in customer service and food safety.
Developed menus that aligned with seasonal offerings and local seafood availability.
Implemented cost control measures to enhance profitability while maintaining quality standards.
Fostered relationships with suppliers to secure fresh ingredients and optimize inventory levels.
Oversaw compliance with health regulations, ensuring a safe dining environment for patrons.
Analyzed customer feedback to refine service processes and improve overall dining experience.
Coordinated marketing efforts to promote special events, driving increased foot traffic and sales.
Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
Analyzed market trends to identify opportunities for expansion and diversification in the industry.
Developed and managed relationships with vendors and suppliers.
Optimized team hiring, training, and performance.
Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
Boosted sales through effective merchandising strategies and attractive store displays.
Entered income and expense details into business databases to track purchases and address variances.
Education
High School Diploma - Business Administration
St. Benedict Catholic Secondary School
Cambridge, ON
06.1990
Skills
Customer engagement strategies
Critical thinking for problem resolution
Effective time management practices
Meticulous attention to detail
Sales initiatives and marketing campaigns
Outbound sales outreach
Negotiating sales objectives
Persuasive selling skills
Processing sales orders efficiently
Computer literacy in office applications
Communication excellence in both formats
Data entry with administrative functions
Comprehensive administrative support skills
Work ethic emphasizing reliability and integrity
Cash handling with precision in payment processing
In-depth product knowledge for recommendations
Managing refunds, exchanges, and customer issues effectively