Summary
Work History
Education
Skills
Languages
Timeline
Generic

Sherry Vardy

Channel-Port Aux Basques

Summary

Results-driven Corporate Training Manager at Crabbys Joes Bar & Grill, specializing in enhancing employee onboarding and engagement through strategic training initiatives. Successfully streamlined operational processes, leading to significant productivity improvements and a commitment to continuous improvement. Strong track record in talent development and mentorship.

Work History

Corporate Training Manager

Crabbys Joes Bar & Grill - Obsidian Group Inc.
  • Assisted in designing training materials to enhance employee onboarding experience.
  • Supported development of training programs using Learning Management Systems (LMS).
  • Collaborated with team members to identify skills gaps and training needs.
  • Participated in delivering workshops on company policies and procedures.
  • Organized training sessions for new hires to ensure compliance with company standards.
  • Facilitated feedback collection from trainees to improve future training initiatives.
  • Maintained accurate records of training attendance and participant progress.
  • Contributed to the evaluation of training effectiveness through post-training assessments.
  • Evaluated existing training programs for effectiveness, making data-driven recommendations for improvements where necessary.
  • Facilitated open communication between employees and management by creating safe spaces for honest feedback during regular group discussions.
  • Streamlined onboarding processes for new hires, reducing time spent in orientation and increasing productivity from day one.
  • Boosted employee engagement levels with interactive, hands-on training sessions focused on real-world applications of skills.
  • Mentored junior team members in the development and execution of their own training initiatives, fostering a sense of ownership and pride in their work.
  • Tracked employee progress throughout their educational journey, providing timely feedback and support as needed.

Front Manager

Crabby Joe's Bar & Grill

Proprietor

Joeys Only Seafood Restaurant
  • Managed daily restaurant operations to ensure smooth service delivery.
  • Trained and mentored staff on best practices in customer service and food safety.
  • Developed menus that aligned with seasonal offerings and local seafood availability.
  • Implemented cost control measures to enhance profitability while maintaining quality standards.
  • Fostered relationships with suppliers to secure fresh ingredients and optimize inventory levels.
  • Oversaw compliance with health regulations, ensuring a safe dining environment for patrons.
  • Analyzed customer feedback to refine service processes and improve overall dining experience.
  • Coordinated marketing efforts to promote special events, driving increased foot traffic and sales.
  • Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
  • Analyzed market trends to identify opportunities for expansion and diversification in the industry.
  • Developed and managed relationships with vendors and suppliers.
  • Optimized team hiring, training, and performance.
  • Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
  • Boosted sales through effective merchandising strategies and attractive store displays.
  • Entered income and expense details into business databases to track purchases and address variances.

Jr. Sales Associate

Grant & Blackwell Furniture Ltd
  • Assisted customers in selecting furniture that meets their needs and preferences.
  • Provided detailed product information to enhance customer understanding and satisfaction.
  • Maintained an organized sales floor to improve accessibility and visual appeal of merchandise.
  • Collaborated with team members to develop promotional displays that attract customer attention.
  • Processed transactions accurately using point-of-sale systems for efficient checkout experiences.
  • Adapted quickly to dynamic sales environments, ensuring exceptional service during peak hours.
  • Supported management in executing store events, enhancing customer engagement and experience.
  • Demonstrated adaptability during peak hours by multitasking effectively for prompt customer assistance without sacrificing quality of service.
  • Established trust with new customers through active listening skills and genuine empathy towards their needs.
  • Assisted in achieving store sales targets by actively engaging customers on the sales floor and recommending suitable products.
  • Promoted brand loyalty among clients by providing exceptional service before, during, and after each sale.
  • Enhanced store reputation through proactive communication with clients, demonstrating knowledge of products and services offered.
  • Exceeded personal monthly sales quotas consistently through a combination of perseverance, attention to detail, and relationship-building abilities.
  • Facilitated smooth checkout experiences for customers by processing transactions efficiently and accurately.
  • Implemented upselling strategies for complementary products, contributing to an increase in overall average transaction value.
  • Participated in regular training sessions to stay updated on product features, promotions, and sales techniques for optimal performance.
  • Improved customer retention rates through personalized follow-ups after purchases were made.
  • Collaborated effectively with fellow team members to streamline operations, resulting in increased efficiency and productivity.
  • Contributed to team success by providing excellent customer service, ensuring repeat business from satisfied clients.
  • Maintained a well-organized sales environment, enhancing customer experience and facilitating seamless transactions.
  • Leveraged strong communication skills to negotiate deals successfully while maintaining high levels of client satisfaction.
  • Generated consistent sales revenue by establishing rapport with potential clients and identifying their needs.
  • Boosted customer satisfaction by addressing inquiries and resolving product-related issues promptly.
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
  • Managed customer expectations and helped navigate sales processes.
  • Participated in sales meetings and presentations to gain knowledge and insight.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Generated reports to track sales activity and performance.
  • Addressed customer queries and complaints with prompt and professional responses.
  • Liaised with potential customers and clients professionally to build rapport and expand industry network.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.

Supervisor/ Office Administration

Super Pet
  • Managed daily restaurant operations to ensure smooth service delivery.
  • Trained and mentored staff on best practices in customer service and food safety.
  • Developed menus that aligned with seasonal offerings and local seafood availability.
  • Implemented cost control measures to enhance profitability while maintaining quality standards.
  • Fostered relationships with suppliers to secure fresh ingredients and optimize inventory levels.
  • Oversaw compliance with health regulations, ensuring a safe dining environment for patrons.
  • Analyzed customer feedback to refine service processes and improve overall dining experience.
  • Coordinated marketing efforts to promote special events, driving increased foot traffic and sales.
  • Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
  • Analyzed market trends to identify opportunities for expansion and diversification in the industry.
  • Developed and managed relationships with vendors and suppliers.
  • Optimized team hiring, training, and performance.
  • Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
  • Boosted sales through effective merchandising strategies and attractive store displays.
  • Entered income and expense details into business databases to track purchases and address variances.

Education

High School Diploma - Business Administration

St. Benedict Catholic Secondary School
Cambridge, ON
06.1990

Skills

  • Customer engagement strategies
  • Critical thinking for problem resolution
  • Effective time management practices
  • Meticulous attention to detail
  • Sales initiatives and marketing campaigns
  • Outbound sales outreach
  • Negotiating sales objectives
  • Persuasive selling skills
  • Processing sales orders efficiently
  • Computer literacy in office applications
  • Communication excellence in both formats
  • Data entry with administrative functions
  • Comprehensive administrative support skills
  • Work ethic emphasizing reliability and integrity
  • Cash handling with precision in payment processing
  • In-depth product knowledge for recommendations
  • Managing refunds, exchanges, and customer issues effectively
  • Complex problem-solving methodologies
  • Payment collection strategies using POS systems
  • Inventory control management

Languages

English
Professional Working

Timeline

Corporate Training Manager

Crabbys Joes Bar & Grill - Obsidian Group Inc.

Front Manager

Crabby Joe's Bar & Grill

Proprietor

Joeys Only Seafood Restaurant

Jr. Sales Associate

Grant & Blackwell Furniture Ltd

Supervisor/ Office Administration

Super Pet

High School Diploma - Business Administration

St. Benedict Catholic Secondary School
Sherry Vardy