Sherry Turcotte
Sales
Toronto,ON
Summary
Driven professional with a proven track record in customer service and beverage preparation, honed across roles at Starbucks and Second Cup Coffee. Excelled in creating personalized customer experiences and enhancing sales through expert beverage crafting and friendly interactions. Adept at cash handling and fostering team collaboration, consistently contributing to positive, efficient work environments.
Overview
12
12
years of professional experience
Work History
Barista
Starbucks
08.2008 - 08.2013
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Dental Receptionist
Dr. Mendoza
09.2005 - 01.2006
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
- Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
Barrista
Second Cup Coffee
08.2004 - 11.2004
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Sales Associate
Gap
10.2001 - 01.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
General Arts And Marketing - Fashion And Marketing
Sir Sandford Fleming College
Peterborough, ONDental Office & Chairside Assistance Prog - Dental Assisting
Everest College
Toronto, ON05.2005
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Team Leadership
- Order Taking
- Cash Register Operation
- Beverage Preparation
Languages
English
Professional Working
Timeline
Barista
Starbucks
08.2008 - 08.2013
Dental Receptionist
Dr. Mendoza
09.2005 - 01.2006
Barrista
Second Cup Coffee
08.2004 - 11.2004
Sales Associate
Gap
10.2001 - 01.2002
General Arts And Marketing - Fashion And Marketing
Sir Sandford Fleming College
Dental Office & Chairside Assistance Prog - Dental Assisting
Everest College
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