Spearheaded the planning and execution of daily operations, resulting in a streamlined workflow and enhanced overall store performance.
Analyzed sales trends and customer feedback to implement targeted strategies, achieving a significant increase in revenue and customer satisfaction.
Established a rigorous inventory management system and conducted regular supplier assessments, ensuring optimal stock levels and adherence to quality standards.
Maintained staffing levels by recruiting, selecting, orientating and training employees to maximize customer satisfaction and increase sales revenue.
Daily administrative tasks, including audits of sales/returns, bank deposits, expenditures and budgeting.
Develop and optimize store schedules to meet expected demands, maintain optimal service levels and delegate assignments based on team members strengths.
Store Manager / District Coach
Carlton Cards / Schurman Retail Group
08.1994 - 08.2016
Plan, direct and evaluated daily operations. Set daily sales goals and budgets, scheduled staff accordingly.
Recruited, hired and trained to ensure a high level of customer service. Coached sales associates daily for continuous improvement utilizing the performance management process as outlined by our head office.
Inventory control / shipping and receiving. I was responsible for all incoming Inventory and ensuring proper filing of documentation.
Completed assigned project work.
Education
Sport And Fitness Management
Loyalist College of Applied Arts And Technology
Belleville
Ontario High School Diploma -
Quinte Secondary School
Belleville, Ontario
Skills
- Strong organization and communication skills ( written and oral)
- Self-motivated
- Strong work ethic and conflict resolution skills
- Positive attitude, team player with ability to take initiative