Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sherry Stevens

Customer service
Bay Roberts,NL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Carstar Collision And Glass Services
03.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed and updated databases to handle customer data.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Shift Manager/Key Holder

Eclipse
07.2016 - Current
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
  • Developed professional relationships to improve retention of key customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

High School Diploma -

Ascension Collegiate
Bay Roberts, NL
05.1992

Skills

  • Product Knowledge
  • Call Management
  • Complaint Resolution
  • Paperwork Processing
  • Scheduling
  • Sales Expertise
  • Administrative Support
  • Microsoft Outlook
  • Money Handling Abilities
  • Professional Telephone Demeanor
  • Stock Management
  • Promotional Support
  • Critical Thinking
  • Customer Service
  • Quality Control
  • Delivery Scheduling
  • Technical Support
  • Retail Materials Management
  • Active Listening
  • Brand Representation
  • Key Holder Experience
  • Spreadsheets
  • Customer Relations
  • Warehousing Functions
  • Data Collection
  • Information Security
  • Appointment Scheduling
  • Data Entry
  • Client Relations
  • Store Maintenance
  • Service Upselling
  • Prioritization
  • Team Development
  • Sales Closing
  • Multi-Line Phone Talent
  • Coordination
  • Filing
  • Office Equipment Proficiency
  • Shipping Procedures Understanding
  • Problem-Solving Abilities
  • Retail Store Support
  • Materials Transport
  • Order Processing
  • Assertiveness
  • Fraud Detection
  • Customer Relationship Management (CRM)

Languages

English
Elementary

Timeline

Customer Service Representative

Carstar Collision And Glass Services
03.2022 - Current

Shift Manager/Key Holder

Eclipse
07.2016 - Current

High School Diploma -

Ascension Collegiate

Similar Profiles

CREATE PROFILE
Sherry StevensCustomer service