Sherry Small
Summary
Professional Administrative Assistant with more than 5 years experience providing administrative support, and excellent customer service. Key strengths include, excellent organizational and time-management skills, strong communication and interpersonal skills, synergetic, proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, and Outlook), SharePoint, detail-oriented with a commitment to accuracy and the ability to work independently as well as part of a team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
District Merchandising Service Manager
Lowes Canada
01.2018 - 01.2023
- Administrative support to Director, document maintenance, policy writing, meeting coordination including scheduling, travel and accommodations.
- Schedule and coordinate regional meetings, training sessions / workshops to review, projects, changes in policies, procedures, and safety initiatives
Organize team building events in combination with regional meetings for Director. - Prepared presentations, graphics, and reports for meetings, take minutes, build, and cascade clear communications, scheduled follow ups on action items
- Manager of field teams , Hire and onboard, training and development. Assigned and set up company electronic devices and accessibility to share drives, HR contact, quarterly and yearly reviews.
- File maintenance, associates training, licenses, renewals, confidential information.
- Expense management, travel expenses, ordering supplies, review equipment needs / maintenance, uniforms.
- Customer / Client service, point of contact for issues. Collaborated with division leaders to address concerns from clients, customer service opportunities, communicate and review field compliance.
- Point of contact on large projects, managed and responded to email communications, escalated issues based on safety concerns, priorities, and time sensitivity. Tracked all inquiries to completion utilizing Microsoft Excel.
- Collaborate on project timelines, coordinate labor and materials from other divisions, ensure timelines, cost, safety policies and procedures are present and communicated throughout project planning.
- Maintain filing system and updates for all projects, audits, associates, and safety concerns for field teams.
- Created and updated documentation and distributed communications to other district managers on updated policies, procedures, and new initiatives through collaboration of other District leaders and Health and safety division. (Examples: Job Aids, Monthly Training, Weekly Safety Policy Review,)
- Top Contributor Award 2019, outstanding support, took on additional responsibilities, built comprehensive training documents, reporting templates, team support, and training for new District Managers.
Assistant Store Manager
Lowes Canada
01.2017 - 01.2018
- Manage day to day operations including expense management, ordering supplies, maintaining equipment, scheduling associates, entering payroll, conducting safety inspections, and coordinating facility repairs
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Hire, coach and develop leaders and associates to ensure best in class customer experience
- Lead teams to deliver exceptional customer service; LTR score 85% associate satisfaction score 90% Maintain customer records, associate records, and reviews
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Store of the Year 2018, Achieved best customer satisfaction, safety compliance, sales increase, associate engagement, and positive community impact in Western Canada.
Project Service Manager
Lowes Canada
01.2013 - 01.2017
- Lead teams to ensure projects were completed on time and within budget.
- Actively increased productivity, decreased payroll for projects by 35% year over year, allowing time to take on additional responsibilities as assigned by leadership.
- Collaborate with peers and store leadership to ensure expected outcomes supported both operations and customer experiences.
- Communicate and coordinate with other department leaders, vendors and contractors, timelines and execution dates, and updates in advance and throughout execution of each project.
- Support teams, ensuring materials, equipment, and training were available to each associates to execute to project expectations.
- Cascade issues and potential solutions to division leadership for approval.
- Report on completed projects, maintain files on projects, materials, and equipment maintenance
- Ensured all associates training was up to date.
Invoicing Administrator
AGAT Laboratories
01.2011
- Email invoices for payment, acquire payment codes and submit them to accounting for completion
- Built and maintained effective tracking through Microsoft Excel of outgoing, completed and outstanding invoices through excel and Microsoft office. Reclaimed 6 months of outstanding invoices inside of 60 days.
- Monthly reporting, rectified, current and outstanding invoices.
Education
Some College (No Degree) - Oil And Gas Administration
CDI College
Calgary, AlbertaSkills
- MS Office, Adobe, Microsoft Teams, OneDrive, SharePoint
- Administrative Support, Presentation Creation, Schedule Management, Meeting Minutes, Team Collaboration
- Policy Writing
- Attention to Detail
- Information Management
- New Hire Onboarding
- Customer Service
- Travel and Accommodation Coordination
- Supplies Ordering
- Decision-Making
- 70 Wpm Typing Speed
Languages
English
Native or Bilingual
Timeline
District Merchandising Service Manager
Lowes Canada
01.2018 - 01.2023
Assistant Store Manager
Lowes Canada
01.2017 - 01.2018
Project Service Manager
Lowes Canada
01.2013 - 01.2017
Invoicing Administrator
AGAT Laboratories
01.2011
Some College (No Degree) - Oil And Gas Administration
CDI College
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