Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Ram

44 Arlington Crescent, Guelph,ON

Summary

Dedicated warehouse supervisor bringing nine years of experience in warehouse leadership. Skilled at maximizing cost control, minimizing losses and optimizing labor management strategies to enhance operational success. Analytical problem-solver with good planning and communication skills.

Overview

13
13
years of professional experience

Work History

Operations Supervisor

UAP Napa
07.2022 - Current
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Actively listened to customers, handled concerns quickly and escalated major issues.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Shipping Operations Supervisor

National Logistics Services
08.2021 - 06.2022
  • Completed paperwork, recognizing discrepancies and promptly addressed for resolution.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Inspected loading operations for improvements in efficiency and safety.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Assign shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
  • Oversee daily operations to ensure high levels of productivity

Operations Supervisor - E Commerce

Kuehne + Nagel Ltd.
03.2021 - 08.2021
  • Successfully transitioned newly acquired account Uniqlo E commerce. Adapted well with newly implemented software, Swiftlog. Trained over fifty staff on software and the different functions used to perform warehouse tasks.
  • Handled customer orders via click and collect, sales orders, and transfers. Manifested all standard operational procedure documents for all types of orders and processes. First to learn returns process for the operation and moulded the process to better implement.
  • Communicated with multiple staffing agencies for staff on boarding for fifty plus new staff for the new account. Trained all staff on safety measures and training instruction documents for new account operations.
  • Handled all daily and weekly update calls with client (Uniqlo) to assess areas of needed improvement, goals, targets, loss and revenues. Carried constructive feedback calls with clients regarding operational needs and requirements.
  • Achieved a profit of 16.8% for 2020 fiscal year end
  • Motivated and trained employees to maximize team productivity

Warehouse Supervisor

Kuehne + Nagel Ltd.
04.2019 - 03.2021
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment. Communicated with multiple staffing agencies for staff on boarding. Managed scheduling and task delegation for over 40 plus warehouse staff.
  • Handled operational tasks using multiple softwares such as Fast Retailing Warehouse Management system (FRWMS), Proficient in MS Word, Excel, PowerPoint & outlook.
  • Supervising all warehouse operations, including shipping and receiving, distribution, and workplace safety. Completing daily operations on time and maintaining high standards of accuracy.
  • Monitored employee performance and offered mentoring and leadership to make improvements. Tracked and followed up on productivity for all categories worked in warehouse. Individually assessed all staff to conduct personal performance reviews and offered constructive feedback via assessment.
  • Communicated with Uniqlo team and store managers for all business needs (supplies, inventory, delivery issues). Handled daily update status calls and weekly progress calls with client.

Team Lead

Kuehne Nagel
04.2015 - 04.2019
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Handled freight shipment schedules, returns and processes and oversight of daily warehouse operations.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Managed resource allocation and scheduling of all employees. Supervised a team of 10-15 staff.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.

Production Team Lead

Olymel
06.2009 - 12.2014
  • Supervised 50 staff in a unionized GMP environment.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Cultivated professional working relationships with peers and supervisors.
  • Organized work to meet demanding production goals.
  • Tracked daily production, inventory usage and notable incidents to support operational planning and strategic decision making

Education

High School Diploma -

Central Peel Secondary School
Brampton
07.2005

Skills

  • Operations management
  • Staff Management (on boarding)
  • Safety and compliance
  • Staff training/development
  • Delegation
  • Customer Relations
  • Logistics expertise
  • Shipping and Receiving Operations

Timeline

Operations Supervisor

UAP Napa
07.2022 - Current

Shipping Operations Supervisor

National Logistics Services
08.2021 - 06.2022

Operations Supervisor - E Commerce

Kuehne + Nagel Ltd.
03.2021 - 08.2021

Warehouse Supervisor

Kuehne + Nagel Ltd.
04.2019 - 03.2021

Team Lead

Kuehne Nagel
04.2015 - 04.2019

Production Team Lead

Olymel
06.2009 - 12.2014

High School Diploma -

Central Peel Secondary School

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Sherry Ram