Sherry Purdy-Garon
Summary
Results-driven professional with a strong background in customer service and team collaboration. Proven track record in enhancing client relationships and managing day-to-day operations to drive satisfaction and efficiency.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
Windsor, Ontario
12.2025 - Current
- Trained new employees on store policies and customer service standards, enhancing team readiness and customer interactions.
- Monitored store security measures to support loss prevention initiatives, reducing potential theft incidents.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures and reconciled discrepancies promptly, ensuring accurate financial reporting.
Senior Hairstylist
Soho Hair Studio
Windsor
12.2023 - Current
- Consulted with clients to craft personalized hairstyles and recommend tailored services.
- Ensured cleanliness and organization of workstations and salon areas to create a welcoming environment.
- Trained junior stylists on advanced techniques and customer service skills.
- Developed strong client relationships through effective communication and personalized service.
- Collaborated with team members to enhance salon performance and client satisfaction.
- Monitored and managed inventory levels of haircare supplies to support smooth service delivery.
Manager
First Choice Haircutters
Lasalle
01.2020 - 10.2023
- Trained and mentored new team members to uphold service standards and improve customer satisfaction.
- Coordinated staff scheduling to ensure optimal coverage during peak times and enhance service efficiency.
- Implemented inventory management practices to maintain product availability and reduce waste.
- Conducted regular performance evaluations to identify skill gaps and support team development.
- Ensured compliance with health and safety regulations within the salon environment.
- Observed staff interactions to provide constructive feedback.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Performed haircuts, colour applications, and styling techniques for diverse hair types.
Senior Customer Care Representative
Tepperman's
Windsor, ON
08.2009 - 01.2020
- Resolved difficult customer issues promptly, strengthening relationships through effective communication and problem-solving.
- Resolved customer complaints through effective communication and problem-solving.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Managed high call volumes each shift, providing efficient customer support and enhancing overall service experience.
- Assisted customers with product inquiries and service requests, ensuring clarity and satisfaction.
- Maintained up-to-date knowledge of all products offered by the company in order to provide detailed answers to customers' questions or concerns.
Education
Hair Styling Certificate -
St Clair College of Applied Arts And Technology
Windsor, ON08-1995
Skills
- Inventory management
- Cash handling
- Loss prevention
- Customer service
- Client relationship management
- Staff development
- Team collaboration
- Time management
- Problem solving
- Effective communication
Timeline
Assistant Store Manager
Dollar Tree
12.2025 - Current
Senior Hairstylist
Soho Hair Studio
12.2023 - Current
Manager
First Choice Haircutters
01.2020 - 10.2023
Senior Customer Care Representative
Tepperman's
08.2009 - 01.2020
Hair Styling Certificate -
St Clair College of Applied Arts And Technology