Sherry Pitts
Edmonton,AB
Summary
Highly motivated Customer Service Manager with many years of experience in the Food and Beverage, Hospitality and retail industry. Proven track record of delivering excellent customer service. A team-player who ensures that tasks are completed carefully and efficiently.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager/ Safety Advisor
TEAM NORTH LOGISTICS
03.2018 - 02.2024
- Responsible for maintaining sensitive customer information relating to sales documents, transactions and credit records
- Preparing load outs, invoices, credit memos
- Posts customer payments, any form of payment
- Assists in adding/managing of work orders & prepayments with Sales Team
- Produced and delivered monthly accurate customer statements
- Researched and resolved statements, payment discrepancies
- Assists with customer complaints and coordinates with appropriate contacts and within company policy to resolve
- Assist the Sales/Managers in ensuring all inventory is real time and current by entering inventory receipts when product is delivered
- Answer telephones, greet visitors, meet with clients, and handle business and administrative details
- Assisted site teams and managers in recognizing hazards
- Assisted to control, minimize and/or eliminate hazards
- Focused on maintaining and improving health, safety, environmental and quality standards
- Champion OH&S initiatives in the workplace while ensuring legislation is adhered to
- Supported and promoted the value of the HSE program
- Provided consistent and accurate HSE advice to all team members
- Provided support on HSE issues/problems
- Participated in investigations
- Produced and communicate safety alerts to promote learning and prevention
- Assisted in collective, maintaining and tracking data to identify trends and take proactive initiatives.
Restaurant General Manager
Podollan Pub and Steakhouse
01.2012 - 01.2016
- Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none
- Leading from the front & in charge of maintaining high levels of hygiene and enforcing strict compliance with all health and safety legislation
- Being highly visible and the face of this business
- Ensuring the correct use of cleaning materials and equipment
- Supervising the shifts of kitchen, waiting and cleaning staff
- Meeting and greeting customers and organizing table and vip reservations
- Advising customers on menu and wine choice
- Recruiting, training, managing and developing a team
- Hire, train, supervise and evaluate a diverse staff base of 100 individuals.
Restaurant Manager
Level Bistro
01.2010 - 01.2012
- Responsible for managing all operations of the restaurant
- Hired, trained, supervised and evaluated a diverse staff base of 12 individuals
- Scheduled staff and coordinated workloads
- Planned menus and promotions
- Ensured food and beverage quality, presentation and sanitation to meet exacting standards
- Engage in delivering superior customer service via floor presence
- Managed inventory and purchasing.
Guest Service Manager
Radisson Hotel
01.2008 - 01.2010
- Overseen compliance with all relevant laws, standards and regulations
- Coordinated all special events ensuring all requests are handled in a timely fashion
- Prepared and reconciled the daily cash log and night audit reports
- Handled and dealt all meeting room requests and notified hotel department heads
- Prepared and distributed function sheets at the weekly management meeting
- Devised and developed the weekly work schedule of front desk employees
- Assisted in managing the day-to-day activities of the front office staff
- Scheduled and planned employees to ensure proper coverage
- Scheduled routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel brand
- Ensured all staff is properly trained on systems, security, and service standards.
Camp Manager
Northlinks Construction
01.2005 - 01.2008
- Managed all daily operations
- Supervised 140 employees
- Registering employees and ensuring all documents are in place
- Ensuring the care and maintenance of camp infrastructure
- Overseeing food quality and inventory
- Ensuring camp cleanliness
- Ensuring compliance of safety and security standards
- Coordinating and booking employee flights.
Education
diploma -
Glovertown Academy
Glovertown, NL01.1988
Skills
- Restaurant Management
- Auditing
- Purchasing
- Food Safety
- Guest Services
- Management (10 years)
- Office Administration
- Marketing & advertising management
- Events management
- Staff development
- Staff scheduling
- Setting targets
- Setting budgets
- Staff recruitment
- Hospitality management
- Food hygiene
- Customer service
- Planning and creating menus
- Knowledge of wines
- 5 Star hotel experience
Certification
- Alberta Occupational Health & Safety Legislation Awareness
- Auditor Training Program
- Communication & Ethics for the Safety Leader
- Construction Safety Administration
- Contractor Management
- Leadership for Safety Excellence (LSE)
- Principles of Health & Safety Management
- Workplace Hazardous Materials Information System (WHMIS) 2015 Train-the-Trainer
- Worksite Investigation Basics
Languages
English
Full Professional
Certificates
- Alberta Occupational Health & Safety Legislation Awareness
- Auditor Training Program
- Certified Auditor or Peer Auditor Certification)
- Communication & Ethics for the Safety Leader
- Construction Safety Administration
- Contractor Management
- Leadership for Safety Excellence (LSE)
- Principles of Health & Safety Management
- Workplace Hazardous Materials Information System (WHMIS) 2015 Train-the-Trainer
- Worksite Investigation Basics
Timeline
Office Manager/ Safety Advisor
TEAM NORTH LOGISTICS
03.2018 - 02.2024
Restaurant General Manager
Podollan Pub and Steakhouse
01.2012 - 01.2016
Restaurant Manager
Level Bistro
01.2010 - 01.2012
Guest Service Manager
Radisson Hotel
01.2008 - 01.2010
Camp Manager
Northlinks Construction
01.2005 - 01.2008
diploma -
Glovertown Academy
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