Sherry Perreault
Azilda,Ontario
Summary
People-oriented Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
11
11
years of professional experience
Work History
People & Culture
Plan A Powered By StaffStat
Greater Sudbury, ON
04.2023 - Current
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Performed data entry of employee information in HRIS system for accurate record keeping.
- Researched best practices in human resources management to identify areas of improvement within the organization.
- Responded promptly to inquiries from internal staff members regarding employment matters.
- Improved employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines.
- Developed and implemented onboarding processes for new hires.
Customer Success Manager
TD Bank
Greater Sudbury, ON
08.2013 - 04.2023
- Managed customer inquiries and complaints in a professional manner.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Ownership and oversight of branch operations, includes Branch Staffing, Human Resources, Compliance, Policy and Procedures.
- Lead, Coach and Develop Staff member
Skills
- People and Culture
- Leadership and People Development
- People Management
- People skills
Timeline
People & Culture
Plan A Powered By StaffStat
04.2023 - Current
Customer Success Manager
TD Bank
08.2013 - 04.2023
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