Sherry Payne
Sarnia,ON
Summary
Results-driven manager with expertise in staff training and schedule management, enhancing team performance and efficiency. Skilled in resolving complaints effectively, ensuring high levels of customer satisfaction. Committed to creating a positive work environment that promotes collaboration and productivity.
Overview
8
8
years of professional experience
Work History
Server/ Manager
Crossing's Roadhouse
Forest, Ontario
03.2021 - 06.2026
- Managed daily operations to ensure smooth restaurant service flow.
- Trained and mentored new servers on customer service standards.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with kitchen staff to streamline food service and timing efficiency.
- VerifIed and confirmed staff schedules to properly cover shifts.
Server / Assistant Manager
East Side Marios
Sarnia, Ontario
01.2018 - 03.2021
- Supervised serving staff to drive high level of hospitality and food excellence.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Handled customer inquiries and resolved service-related issues effectively.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Trained and mentored new staff in service standards and procedures.
- Promoted team spirit among restaurant staff by encouraging cooperation between departments.
- Maintained cleanliness and organization of dining areas and equipment.
- Regularly inspected dining areas for tidiness, cleanliness and appearance.
Education
High School Diploma -
Northern Colligate Technical And Vocational School
Sarnia06-1980
Skills
- Food safety compliance
- Customer service excellence
- Complaint resolution
- Schedule optimization
- Team coordination and collaboration
- Training development
Timeline
Server/ Manager
Crossing's Roadhouse
03.2021 - 06.2026
Server / Assistant Manager
East Side Marios
01.2018 - 03.2021
High School Diploma -
Northern Colligate Technical And Vocational School