Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Mcleod

Woodstock,ON

Summary

Dynamic leader with a proven track record at Tim Hortons, enhancing team efficiency and customer satisfaction through expert staff training and problem-solving. Skilled in shift scheduling and teamwork, I significantly improved service standards and productivity, demonstrating a commitment to excellence and a keen attention to detail. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level production position. Ready to help team achieve company goals.

Overview

28
28
years of professional experience

Work History

Team Leader

Capsule Factory
07.2022 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Store Manager

Tim Hortons
06.2019 - 06.2022
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.

Production Worker

Ottaway Motors Express
09.2016 - 06.2019
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.

Supervisor

Williams Coffee Pub
03.2012 - 05.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Supervisor

McDonald's Restaurant
08.1996 - 02.2013
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

High School Diploma -

College Avenue Secondary School
Woodstock, ON
06.1996

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Work Planning and Prioritization
  • Staff Training
  • Team Supervision
  • Safety processes and procedures
  • Cash Handling
  • Shift Scheduling

Timeline

Team Leader

Capsule Factory
07.2022 - Current

Store Manager

Tim Hortons
06.2019 - 06.2022

Production Worker

Ottaway Motors Express
09.2016 - 06.2019

Supervisor

Williams Coffee Pub
03.2012 - 05.2017

Supervisor

McDonald's Restaurant
08.1996 - 02.2013

High School Diploma -

College Avenue Secondary School

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Sherry Mcleod