Open To Work
SHERRY L. ROBINSON
WINNIPEG,MANITOBA
Summary
Dynamic individual with hands-on experience in Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Sage Garden Greenhouse
01.2020 - Current
- I currently work for Sage Garden Greenhouse as a seasonal employee while learning about horticulture, educating customers, plant maintenance, sales, train new seasonal employees in customer service and product knowledge as well as operating a cash & POS system.
RBC Royal Bank
01.2010 - 01.2026
- In my 16 year tenure with RBC I worked in a number of different roles staring with RBC Bank USA, Client Care, Royal Bank of Canada Banking Advisor, Credit Card Advisor, Business Banking Advisor, Coach, Team Manager, Team Manager Senior Banking, and most recently Department Manager for Credit Management & Recoveries. I was responsible for managing the Winnipeg department leading a team of managers and all of their direct reports in mitigating risk for the bank and reducing overall losses. I was responsible for hiring and moving people up while keeping a high level of employee engagement in a diverse workplace. I began my career in a sales role, where I exceeded expectations and was promoted up to sales coach, manager, and finally department manager of collections. I have experience in recruitment and hiring, payroll, HR, mentoring and leading a high performing team. I was responsible for pulling and analyzing productivity results and delivering on our business objectives, leading weekly team meetings, conducting quarterly performance reviews, and leading by example every day.
Head Server
Papa George’s
01.2003 - 01.2012
- Provide fast and friendly service to a diverse variety of guests in a high paced work environment. Supervise and train new employees in product knowledge and customer service. Make recommendations and answer questions regarding food and beverage items, utilizing up selling skills resulting in higher sales. Responsible for handling cash and using POS systems.
Server
Mama Mia’s Restaurant
01.2003 - 01.2006
- Provide excellent service in a fine dining environment. De-centered wine and prepared all beverages for the guests in addition to serving them. Did all stock for bar items and desserts.
Assistant Manager
Kawartha Golf and Country Club
01.2001 - 01.2003
- Problem solving and decision making skills by investigating facts and finding alternatives. Ensure all banquets run efficiently with all kitchen, food and beverage staff as well as venue set up and take down. Responsible for staff scheduling, and training. Main touchpoint person to meet with prospective clients wanting to book our banquet facilities. Provided effective communication and the ability to listen. Obtained exceptional organizational skills through bookkeeping, accounts receivables, accounts payable, and filing. Responsible for collecting on delinquent accounts.
Server & Bartender
Kawartha Golf and Country Club
01.1999 - 01.2001
- Strong attention to detail making sure all guests are served quickly and efficiently. The ability to gain the co-operation of others to accomplish an agreed upon task or goal. Create an exceptional guest experience for both banquets as well as the golf course restaurant.
Education
Business Commerce
University Of Manitoba
01-2006
Business Commerce
Trent University
01-2003
Travel / Tourism, Hotel / Restaurant Management - Travel & Tourism Diploma
Seneca College
01-1999
Skills
Exceptional customer service and communication skills
Proven sales results
Excellent team player demonstrated on the job with fairness in both decisions and actions
Goal oriented, self motivated, and outgoing
Reliable and flexible to fill in shifts when necessary
Languages
English
Full Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteSalary Range
$55000/yr - $200000/yrTimeline
Sage Garden Greenhouse
01.2020 - Current
RBC Royal Bank
01.2010 - 01.2026
Head Server
Papa George’s
01.2003 - 01.2012
Server
Mama Mia’s Restaurant
01.2003 - 01.2006
Assistant Manager
Kawartha Golf and Country Club
01.2001 - 01.2003
Server & Bartender
Kawartha Golf and Country Club
01.1999 - 01.2001
Business Commerce
University Of Manitoba
Business Commerce
Trent University
Travel / Tourism, Hotel / Restaurant Management - Travel & Tourism Diploma
Seneca College