Sherry Grossett
Brantford,ON
Summary
Highly skilled, enthusiastic and compassionate leader with more than 20 years experience in mental health nursing and psychological claims management. Successfully and consistently leverage clinical expertise to support evidence-based and evidence-informed client-centric clinical practice with a focus on optimal recovery and quality of life outcomes. Great communicator and proven problem-solver. Recognized for exceptional customer service and exemplary performance.
Overview
34
34
years of professional experience
Work History
Professional Practice Leader Nursing Mental Health
Workplace Safety And Insurance Board (WSIB)
02.2009 - Current
- Provide leadership, guidance, and expert clinical mental health advice to Nurse Consultants, Advanced Practice Nurses, and business operating areas in accordance with College of Nurses of Ontario regulatory standards and guidelines and WSIB legislation, guidelines, and strategic mission and vision.
- Provide mental health education and training to internal business partners and frontline staff through new-hire onboarding, case conferencing, and individual and team consultation.
- Provide post-incident psychological support to frontline staff following difficult worker calls and interactions.
- Created and currently support a centralized Mental Health Intake and Triage Process to inform business inquiries related to psychological claims management.
- Developed and currently train comprehensive Callers in Crisis protocol for all organization frontline staff inclusive of nurses, case management, and return-to-work business partners on how to respond and assist when workers call using suicidal language.
- Successfully collaborated and led strategy to optimize the Nurse Consultant role in the Mental Stress Injury Program.
- Seconded to and received recognition plaque for role as Health Services Division subject matter expert (SME) and Business Readiness Lead on 4-year project to modernize the organization's claims and accounts system from end-to-end process design, development, testing, training, and implementation.
- Collaborated with Healthy Workplace Centre to develop and train well-received full-day workshop for 60 Return to Work Specialist staff on Resilience and Self Care.
- Collaborated with internal Psychiatrist Lead to develop a nine-module Mental Health Education Series for all Mental Stress Injury Program frontline staff that is currently used to support official education credits.
Professional Practice Coordinator
WSIB
06.2007 - 02.2009
- Successfully applied nursing knowledge, standards and regulatory guidelines for clinical guidance and professional practice support to 72 regional Nurse Consultants and Advanced Practice Nurses for timely and quality evidenced-based/evidence-informed health care entitlement decision-making.
- Boosted staff morale by offering constructive feedback and specific direction for optimal role performance.
- Co-chaired Nursing Practice, Nursing Education, and Nursing Research committees to foster opportunities for continuous improvement and nursing role optimization.
- Health Services Divisional RFP procurement panel member to review and select specialist assessment and treatment community health care providers.
- Successfully collaborated with Centre for Addictions and Mental Health to create and train Psychological Foundations education workshop on DSM diagnosis, typical treatment, recovery and return to work, to 100 Serious Injury Program staff.
Advanced Practice Nurse
WSIB
02.2005 - 06.2007
- Established professional and therapeutic relationships and liaised with health care providers to provide timely, specialized, high-quality assessment and treatment of workers with array of occupational injuries, illness and diseases for successful recovery and return to work in challenging and unique work settings.
- Utilized clinical expertise to support end-of-life care and psychological counselling for surviving spouses and children of workers diagnosed with terminal occupational illness.
- Travelled throughout theprovince by car and plane approximately 8 times per month to provide comprehensive needs assessment and facilitate appropriate out-of-province access to treatment for workers where provincial treatment wasunavailable or insufficient.
Nurse Case Manager /Nurse Consultant
WSIB
03.1999 - 02.2005
- Assisted interdisciplinary teams in identifying client needs and goals to determine priorities of care.
- Implemented best practices to promote high-quality health care outcomes for worker recovery, return to work, and quality of life.
- Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Educated workers and health care service providers on health care protocols and processes to foster enhanced efficiency in case management activities and optimized outcomes in worker's recovery and return to work trajectory.
- Received outstanding recognition for Nurse Case Manager activities for single-handedly contributing to approximately $2M in psychological RTW cost savings with First Responders and other workers experiencing traumatic workplace incidents in Traumatic Mental Stress claims
- Collaborated with healthcare leaders and physicians to support and offer resources to perform duties for maintaining high-quality and efficient patient care.
Registered Nurse
Clarke Institute Of Psychiatry
01.1990 - 03.1999
- Provided mental health clinical care to heterogeneous in-patient and out-patient populations in General Psychiatry, Mood and Anxiety Disorders, and Women and Trauma units.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided individual and group supportive therapy, psycho-education, and psychological in-services to nursing and medical staff and community partners.
- Performed 15-20 weekly psychological tests using SCIDD/SCIDD-II, BDI and BAI tools
- Successfully co-developed and led out-patient Day Treatment Program for clients with bipolar disorder that was showcased on Telemedicine Canada - Day Treatment Program: Bridging the Gap Between Hospital and Community.
Education
Master of Science - Nursing - Mental Health
University of Toronto
Toronto, ON05.2005
Bachelor of Science - Nursing
University of Toronto
Toronto, ON06.1989
Skills
- Leadership
- Quality Client Care
- Mental Health and Wellness
- Verbal and Written Communication
- Critical Thinking
- Compassion
- Relationship Building
- Coaching and Mentoring
- Staff Education and Training
- Best Practices and Optimizing Outcomes
- Operational Excellence and Business Development
- Strategic Planning
Accomplishments
- Psychological First Aid Certification
- ASIST (Applied Suicide Intervention Skills Training) Certification
- Self Talk Suicide Alertness for Everyone Certification
- Morneau Shepell Workplace Mental Health Leadership Certification
- Crucial Conversations Certification
- Legal Nurse Consultant Certification
- NPAO Abstract Creation and Display X2
- Equity, Diversity and Inclusion Branch Representative
- WSIB Women's Professional Network Member - Featured on LinkedIn
Volunteer Work & Hobbies
- 2016 - Current. For the past 8 years serve as the youngest and only female to hold the Lead Elder position at our local church congregation in church's 49-year history. Responsibilities include providing spiritual support and guidance to congregational members, leadership and oversight of a 15-member Elders Council, and senior Elder on the Leadership Board providing financial oversight and accountability for the church's day-to-day operations.
- 2000 - 2016. Elected Elder at local church congregation providing spiritual support, guidance and education to aligned families via phone calls, visitations and on-site interactions.
- 2019 - Current. Individual and group supportive counseling to 2 youth and a women's groups on intersection of spirituality and life experience.
- 1996 - Current. Writing and telling children's stories.
Timeline
Professional Practice Leader Nursing Mental Health
Workplace Safety And Insurance Board (WSIB)
02.2009 - Current
Professional Practice Coordinator
WSIB
06.2007 - 02.2009
Advanced Practice Nurse
WSIB
02.2005 - 06.2007
Nurse Case Manager /Nurse Consultant
WSIB
03.1999 - 02.2005
Registered Nurse
Clarke Institute Of Psychiatry
01.1990 - 03.1999
Master of Science - Nursing - Mental Health
University of Toronto
Bachelor of Science - Nursing
University of Toronto
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