Sherry Deering

• Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
• Successfully contribute to a positive work environment by facilitating clear communication between staff members and doctors.
• Excellent phone, email, and in person etiquette.
• Perform various administrative tasks such as proofreading doctors referral letters and forms, filing, typing letters, copying and faxing documents.
• Efficient in working in a fast-paced environment.
• Utilize various software programs.
• Aid colleagues through cross-training and support colleagues in their tasks during peak workload periods.
• Manage high volume of daily billing tasks, prioritizing work efficiently in order to meet tight deadlines without compromising accuracy.
• Organized and detail-oriented with a strong work ethic.
• Receive, record and file medical payments by check, cash and direct deposit.
• Proved successful working within tight deadlines and a fast-paced environment.
• Enhance office productivity by assisting in training new hires on software systems, office procedures, and best practices.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Delivered clerical support by handling range of routine and special requirements.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained and updated office records, both digital and physical.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

• Verified patient information to correctly dispense medications.
• Input patient information into computer system for prescription orders.
• Received incoming supplies and stocked in correct locations.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.

Worked for various Ministries during my time within Government.

• Handled sensitive client data with utmost confidentiality, adhering to the Government of B.C.'s policies and procedures.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Excellent communication skills, both verbal and written.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Answered phone promptly and directed incoming calls to correct offices.
• Maintained an organized filing system for all client documents, easing retrieval of crucial information when needed.
• Provided support to social service clients in navigating available resources.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
• Ordered and restocked supplies to maintain stock levels.
• Successfully developed training materials for new Client Service Assistants for management of fleet vehicles, improving overall team performance.
• Managed fleet vehicles (20+ units)
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.