Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sherrin Rawlings

Burlington,ON

Summary

Accomplished Account Manager and Regional Director with a proven track record , excelling in client relationship management and staff mentoring. Skilled in CRM systems and relationship building, I've driven revenue increases and client satisfaction through strategic leadership and exceptional customer service.

Overview

20
20
years of professional experience

Work History

Account Manager

Waste Management
09.2018 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Minimized losses in billable value in assigned book of business.

Account Manager

Republic Services
03.2012 - 05.2018
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs. A
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Drove revenue growth by identifying new business opportunities within existing accounts.

Regional Director

CPI Corporation
03.2009 - 03.2012
  • Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
  • Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Visited sites periodically to view service levels and adherence to global service standards.
  • Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
  • Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Directed comprehensive training programs to elevate team performance and enhance operational efficiency.

District Manager

CPI Corporation
04.2004 - 03.2009
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Drove regional performance metrics, setting and monitoring achievement goals for each district.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Education

High School Diploma -

Nelson High School
Burlington, ON

Skills

  • Account Management
  • Client Relationship Management
  • CRM Systems
  • Customer Service
  • Relationship Building
  • Goal-Oriented
  • Sales Development
  • Issue Resolution
  • Contract Negotiation
  • Staff Management
  • Employee Mentoring

Languages

English
Full Professional

Timeline

Account Manager

Waste Management
09.2018 - Current

Account Manager

Republic Services
03.2012 - 05.2018

Regional Director

CPI Corporation
03.2009 - 03.2012

District Manager

CPI Corporation
04.2004 - 03.2009

High School Diploma -

Nelson High School

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Sherrin Rawlings