Sherrie Sinclair
Amherst,NS
Summary
Dynamic leader with a proven track record at Tim Hortons, enhancing team productivity and customer satisfaction through effective staff management and operations optimization. Skilled in apparel and food production, I excel in streamlining processes and mentoring teams towards achieving excellence. My approach combines rigorous inventory control with a focus on sustainability, driving significant throughput improvements.
Overview
20
20
years of professional experience
Work History
Apparel Production
Underground Graffix
10.2021 - 08.2024
- Increased production output by streamlining workflow, reducing bottlenecks, and enhancing communication among team members.
- Troubleshot technical issues quickly, minimizing disruptions to production schedules while maintaining optimal output quality.
- Spearheaded successful sustainability initiatives at events by reducing waste production and encouraging greener practices among vendors and attendees alike.
- Identified bottlenecks in the production line through capacity analysis studies, increasing overall throughput rates as a result.
Cashier/Sorter
Guy's Frenchys
09.2018 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Counter Staff Member
Brown's Fine Foods
04.2016 - 06.2018
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined order fulfillment process by effectively coordinating with kitchen staff members.
- Resolved customer issues promptly, maintaining professionalism and empathy throughout interactions.
- Improved customer loyalty by remembering regular patrons'' preferences and providing personalized service.
Supervisor
Tim Hortons
06.2014 - 01.2015
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Supervisor
Tim Hortons
01.2013 - 05.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
Tim Hortons
09.2004 - 12.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Pickering High School
Ajax, ON06.2004
Skills
- Apparel Production
- Production Organization
- Food Production
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Staff Discipline
- Processes and procedures
- Operations Management
Languages
English
Native or Bilingual
Timeline
Apparel Production
Underground Graffix
10.2021 - 08.2024
Cashier/Sorter
Guy's Frenchys
09.2018 - 10.2021
Front Counter Staff Member
Brown's Fine Foods
04.2016 - 06.2018
Supervisor
Tim Hortons
06.2014 - 01.2015
Supervisor
Tim Hortons
01.2013 - 05.2014
Assistant Manager
Tim Hortons
09.2004 - 12.2012
High School Diploma -
Pickering High School
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