Sherri Umbach
St. Albert,AB
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
37
37
years of professional experience
Work History
Hairstylist
Debbie's Beauty and Barber Shop
08.1999 - Current
- Delivered exceptional haircuts and styling services, enhancing client satisfaction and loyalty.
- Trained junior stylists on advanced techniques and customer service best practices.
- Implemented new color treatment methods, improving service variety for clients.
- Maintained high standards of cleanliness and organization in workstations, ensuring compliance with health regulations.
- Streamlined appointment scheduling process, reducing wait times and increasing operational efficiency.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Hair Salon Owner
Clip and Curls
01.1989 - 01.1993
- Managed daily salon operations, ensuring exceptional customer service and satisfaction.
- Developed and implemented marketing strategies to attract new clients and retain existing ones.
- Managed customer accounts, ensuring accurate updates and timely service delivery.
- Oversaw inventory management, optimizing supply levels for efficient operation.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Education
No Degree - Hairstylist
Marvel College
Edmonton, AB06-1988
High School Diploma -
R.F. Staples Secondary School
Westlock, AB06-1986
Skills
- Quick learner
- Detail-orientated
- Advanced communication skills
- Strong leader
- Sanitation practices
- Customer service
- Active listening
- Critical thinking
- Patient identity verification
- HIPAA compliance
- Patient confidentiality
- Stress tolerance
- Empathy and patience
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Hairstylist
Debbie's Beauty and Barber Shop
08.1999 - Current
Hair Salon Owner
Clip and Curls
01.1989 - 01.1993
No Degree - Hairstylist
Marvel College
High School Diploma -
R.F. Staples Secondary School