Sherri Towill

I support the teaching and learning of students with special needs and intellectual disabilities by providing personal care, behavior management, and instructional programming. This is done under the direction of the supervising teacher and program planning team. In this role, I have gained experience in using assisted technology and also behavioral management systems including de-escalation strategies. I have fostered emotional growth and independence of children in my care, ensuring a safe and nurturing environment

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• Developed and implemented educational programs to support diverse learning needs by providing individualized support to students with special needs or accommodations, ensuring equal access to educational content.
• Implemented classroom management techniques that fostered a respectful learning environment while addressing disruptive behaviors effectively.
• Assisted teachers in creating an inclusive classroom environment where diverse perspectives were valued and respected.
• Assisted students with daily living needs to maintain self-esteem and general wellness.
• Self-motivated, with a strong sense of personal responsibility.
• Collaborated with educators to enhance curriculum delivery and student engagement.
• Skilled at working independently and collaboratively in a team environment.
• Mentored new staff on best practices for educational program implementation and management.
• Assisted with evaluation of student progress through ongoing assessments, identifying areas for improvement and adjusting instructional strategies accordingly.

*Leveraged cross-training to seamlessly assume the responsibilities of absent team members ensuring students maintained consistent routines.*

Facilitated support for students and school administration during daily operations. Communicated student concerns to administration for timely resolution. I achieved this by:

• Supervising students in common areas during school hours to ensure safety and well-being.
• Monitored student conduct in various school environments to maintain a safe and respectful atmosphere per the Code of conduct.
• Managed post-lunch clean-up activities in cafeteria and shared areas, ensuring a tidy environment for all.
• Administered medication according to established procedures under Principal supervision

• Supported students during lunchtime activities under guidance of school principal.
• Oversaw student behavior in various settings including classrooms, lunch areas, and outdoor play spaces.
• Assisted in maintaining a safe and engaging environment for students during activities.
• Assisted in organizing lunchtime activities to promote student engagement and positive interactions.

I support the teaching and learning of students with special needs and intellectual disabilities by providing personal care, behavior management, and instructional programming. This is done under the direction of the supervising teacher and program planning team. In this role, I have gained experience in using assisted technology and also behavioral management systems including de-escalation strategies. I have fostered emotional growth and independence of children in my care, ensuring a safe and nurturing environment

.

• Developed and implemented educational programs to support diverse learning needs by providing individualized support to students with special needs or accommodations, ensuring equal access to educational content.
• Implemented classroom management techniques that fostered a respectful learning environment while addressing disruptive behaviors effectively.
• Assisted teachers in creating an inclusive classroom environment where diverse perspectives were valued and respected.
• Assisted students with daily living needs to maintain self-esteem and general wellness.
• Self-motivated, with a strong sense of personal responsibility.
• Collaborated with educators to enhance curriculum delivery and student engagement.
• Skilled at working independently and collaboratively in a team environment.
• Mentored new staff on best practices for educational program implementation and management.
• Assisted with evaluation of student progress through ongoing assessments, identifying areas for improvement and adjusting instructional strategies accordingly.

*Leveraged cross-training to seamlessly assume the responsibilities of absent team members ensuring students maintained consistent routines.*

• Worked with other group leaders to supervise and care for 70 children in the Excel program, contributing to effective program operation through development, planning, and implementation of engaging activities in classroom and outdoor settings.
• Handled various responsibilities as outlined in the HRCE job description, including:
• Supervised students to ensure a safe environment.
• Participated actively in developing and implementing the program plan.
• Assisted students in getting ready for and participating in outside play and/or activities.
• Lead outside play and/or activities.
• Completing daily attendance sheets.
• Reporting incidents and accidents through established forms and procedures.
• Ensured cleanliness and orderliness of spaces used during program. at completion of program time.
• Encouraged positive interactions among students during activities. among all students.
• Administered medication according to established procedures from the Program Team Leader and Recreation Programmer.
• Providing feedback of my observations of students to the Program Team Leader, Recreation Programmer or parent/guardian.
• Address parent and school staff inquiries.
• Attend and participate in staff meetings and training sessions as required

• Stepped in to lead daily operations and team workflows during the manager's unforeseen leave. I was responsible for leading a team of staff and for the development and implementation of program plans. I would oversee the daily operation of the program. My responsibilities, per the HRCE job description at that time, included all of the same responsibilities previously listed under Excel Group Leader as well as:
• Inclusion of core programming learning initiatives
• Provide assistance and direction to onsite program staff
• Supervise students and staff to ensure a safe environment;
• Provide feedback on my observations of staff to the Recreation Programmer
• Address parent and school staff inquiries
• Requisition supplies from Recreation Programmer
• Purchase consumable supplies and grocery items
• Preparation, submission and storage of payroll and attendance records
• Consult with Recreation Programmer on matters relating to program staff performance

• Oversaw individualized care for a child with autism spectrum disorder and oppositional defiance disorder, focusing on enhancing social interaction and communication skills.
• Collaborated with supervisors and parents to develop strategies that encouraged active participation in activities.
• Led efforts to manage emotional outbursts while prioritizing safety of the child and peers.

*Leveraged cross-training to seamlessly assume the responsibilities of absent team members ensuring students maintained consistent routines with staff that they trusted.*

This was a call center. I began here in an inbound customer service role eventually being promoted to the executive customer service department, then the sales chat department which was followed by a promotion to Account Manager. While I have gained a substantial amount of customer service experience in these roles, there is a great deal of detail for each role I worked in here. I do feel that some of the roles I have held at other companies have given experience that is more geared to the the role that I am applying for today which cafeteria worker. However, if you would like further details into my roles at Staples, I can provide them as my experience there illustrates my ability to positively interact and provide great service to staff and students as cafeteria worker.

Started as Deli Associate but selected for cross-training across multiple departments, including Bakery, Photo lab, cashier, and front end Customer Service.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Maintained cleanliness and organization of food preparation counters, ensuring compliance with health regulations..
• Trained new associates on equipment usage and food safety protocols to enhance team performance.
• Led initiatives to improve customer satisfaction by implementing feedback mechanisms for service enhancement.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Processed customer orders efficiently, ensuring timely service during peak hours. This including catering orders.
• Assisted customers with product selection, providing recommendations based on preferences and dietary needs.
• Prepared and sliced meats, cheeses, and specialty items with precision and attention to detail.
• Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
• Operated baking equipment to produce high-quality breads and pastries.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
• Processed and developed photographic prints using advanced lab equipment.
• Maintained quality control standards for all printed materials to ensure customer satisfaction.
• Assisted customers in selecting photo services and resolving inquiries effectively.
• Trained new associates on operational procedures and lab equipment usage.
• Operated photo department cash register to scan items and process checks and credit card transactions.
• Processed customer transactions efficiently using point-of-sale (POS) systems.
• Assisted customers with inquiries, providing exceptional service and support.
• Streamlined checkout processes to reduce wait times and enhance customer satisfaction.
• Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
• Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
• Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.

Progressed from crew member to crew trainer, ultimately advancing to shift supervisor role.

• Supervised daily operations, ensuring adherence to quality and service standards.
• Delivered exceptional customer service in fast-paced environment.
• Operated and maintained equipment to ensure efficient food preparation.
• Monitored inventory levels and communicated needs to management for timely restocking.
• Assisted in training new crew members on operational procedures and safety protocols.
• Implemented cleanliness standards by regularly sanitizing workstations and dining areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Prepared products following restaurant, health, and safety standards and procedures.
• Ensured accurate order fulfillment with diligent attention to details while assembling meals.
• Trained and mentored team members, fostering a collaborative work environment.
• Implemented process improvements that enhanced workflow efficiency and reduced wait times.
• Managed inventory levels to minimize waste while meeting customer demand effectively.
• Executed cash register counts and managed safe deposits with precision
• Enforced company policies and regulations with employees.
• Maintained workplace safety by enforcing adherence to company policies and industry regulations.
• Executed keyholder responsibilities, including secure opening and closing of store including security alarm (de)activation.
• Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
• Increased sales performance through effective upselling techniques and staff training initiatives.
• Prepared shift summary reports for franchisee and communicated regularly on goals and progress.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
• Monitored team performance to ensure adherence to safety protocols.
• Provided ongoing coaching and feedback to improve employee skills and efficiency.