Sherri-Lynn Brown-Hernandez
Kitchener,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Office Manager /Personal Assistant
Dr. Duncan Schwarz
09.2021 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Streamlined schedules by managing appointments, meetings, and travel arrangements.
Guest Relations Manager
Sole Restaurant And Wine Bar
09.2008 - Current
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Developed and implemented guest relations policies, ensuring a consistent high-quality experience for all guests.
- Collaborated with restaurant staff to create personalized experiences for VIP guests, resulting in increased return visits.
Sales Manager
Baskets & Blooms Greenhouse
01.2006 - 08.2008
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Restaurant Manager /Lead Food Server
Villa Nina International Bistro
Kitchener , Ontario
03.2004 - 11.2006
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Environmental Services Aide
Grand River Hospital
01.2001 - 04.2004
- Duties included patient porter, cleaning of multiple cleaning areas in various clinical and non-clinical areas.
- Practiced IPAC awareness insuring health and safety measures are met.
Education
St. Mary's High School
Kitchener, ONSkills
- Office Management
- Administrative Support
- Team Support
- Customer Service
- Organizational Skills
- Excellent Multi-Tasking Ability
- Customer Relations
Languages
English
Professional Working
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementFlexible work hoursWork from home optionTimeline
Office Manager /Personal Assistant
Dr. Duncan Schwarz
09.2021 - Current
Guest Relations Manager
Sole Restaurant And Wine Bar
09.2008 - Current
Sales Manager
Baskets & Blooms Greenhouse
01.2006 - 08.2008
Restaurant Manager /Lead Food Server
Villa Nina International Bistro
03.2004 - 11.2006
Environmental Services Aide
Grand River Hospital
01.2001 - 04.2004
St. Mary's High School
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