Open To Work
SHERRI-LEE ERDAHL
Saskatoon,Canada
Work Preference
Summary
Detail-oriented Retail and Customer Service Professional with comprehensive experience in cash handling, point-of-sale operations, and customer relations. Managed daily business operations and team support in fast-paced environments while ensuring accuracy and a positive customer experience. Former small-business owner skilled in accounting, payroll, and employee supervision, demonstrating strong problem-solving and communication abilities.
Overview
21
21
years of professional experience
Work History
Cashier / Deli Department
SAFEWAY
St. Albert, Alberta
09.2010 - 07.2012
- Processed cash, debit, credit, and cheque transactions accurately and efficiently.
- Maintained accurate cash drawer balances and followed cash-handling procedures.
- Provided friendly, professional customer service and responded promptly to customer questions and concerns.
- Resolved refunds, exchanges, and customer issues while fostering a positive shopping experience.
- Trained new cashiers on register procedures and customer service to enhance team performance.
- Collaborated with coworkers to maintain efficient workflow during busy periods.
- Greeted customers, determined their needs, and provided assistance with purchases.
- Assisted customers with product questions and helped encourage repeat business through positive interactions.
- Prepared sandwiches, wraps, salads, and dips, ensuring high-quality deli products for customers.
- Cut and prepared deli meats to ensure freshness and quality for customers. deli meats and maintained clean and attractive deli displays.
- Operated the deli till and assisted customers while maintaining accuracy and efficiency.
- Assisted management by working additional shifts to meet staffing needs. and flexible hours to support business needs.
- Followed cleaning, sanitation, and food-handling procedures.
Housekeeping Supervisor
THE ROSSLYN INN & SUITES
Edmonton, Alberta
03.2007 - 06.2010
- Supervised housekeeping operations and ensured guest rooms were properly cleaned and prepared following checkouts.
- Conducted room inspections to ensure cleanliness and quality standards were met.
- Supported the manager in supervising employees, scheduling shifts, addressing discipline issues, and resolving problems.
- Addressed guest concerns and resolved issues promptly, ensuring satisfaction in the manager's absence.
- Worked closely with employees to maintain a clean, safe, and welcoming environment for guests.
- Filled in for housekeeping and laundry staff during staffing shortages.
- Coordinated daily workflow to ensure timely completion of room cleaning and preparation.
- Purchased and obtained supplies when scheduled deliveries were unavailable or incomplete.
Owner / Desktop Publishing Specialist
PRAIRIELAND BARGAIN FINDER
Moose Jaw, Saskatchewan
12.1991 - 12.2006
- Owned and operated a successful weekly classified advertising and business publication serving businesses throughout Saskatchewan.
- Produced and distributed more than 75,000 booklets every Friday, managing a high-volume weekly production schedule.
- Managed accounting, business records, customer service, and general business administration to ensure smooth operations.
- Ensured efficient business operations through effective management of accounting, records, and customer interactions.
- Designed advertisements, logos, business cards, posters, flyers, brochures, wedding cards, invitations, and other promotional materials.
- Developed strong knowledge of computers, programming, and business software and demonstrated the ability to learn new technology quickly.
- Coordinated printing, production, and distribution to major stores and businesses throughout Saskatchewan.
- Cultivated relationships with customers and businesses, enhancing the publication's popularity and fostering long-term success.
Education
Grade 12 - Business & Communication
WESTERN CHRISTIAN COLLEGE
Weyburn, SaskatchewanSkills
- Cash handling and till balancing
- Point-of-sale (POS) systems
- Payment processing
- Payment transactions
- Refunds and exchanges
- Cash drawer management
- Inventory and product stocking
- Retail merchandising
- Product knowledge and sales
- Problem resolution
- Customer relations
- Guest service
- Staff mentoring
- Team leadership
- Communication skills
- Software proficiency
Timeline
Cashier / Deli Department
SAFEWAY
09.2010 - 07.2012
Housekeeping Supervisor
THE ROSSLYN INN & SUITES
03.2007 - 06.2010
Owner / Desktop Publishing Specialist
PRAIRIELAND BARGAIN FINDER
12.1991 - 12.2006
Grade 12 - Business & Communication
WESTERN CHRISTIAN COLLEGE