Cheryl (Sherri) Langford
Mississauga,ON
Summary
Dynamic Director oversees every facet of compliance with strong relationship building and decision-making skills. Brings comprehensive knowledge of provincial insurance regulations and compliance management, planning and team management. Skilled at compliance oversight monitoring and personnel resources to complete work under tight deadlines.
Overview
21
21
years of professional experience
Work History
Director, Compliance/Regional Office Admin
La Capitale Financial Security
12.2019 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
Director, Compliance
La Capitale Financial S
01.2013 - 12.2019
- Evaluated company documentation to verify alignment with regulatory requirements.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Drafted and distributed reports to assist board members with critical business decisions.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Complaint Representative and complaint reporting for La Capitale Financial Security
- On-site compliance examinations for both career and brokerage distribution networks
- Implemented Compliance Procedures Manual and Supervisory Reporting requirements for career distribution network
- Assisted business units with compliance questions and procedures
Team Leader, Client Services
Penncorp Life Insurance Company
01.2003 - 01.2013
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed call volumes and statistics on daily basis
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Education
Bachelor of Arts - English Language And Literature
Wilfrid Laurier University
Waterloo, ONThe Osgoode Certificate in Regulatory Compliance - Compliance
Osgoode Hall Law School of York University
TorontoFellow, Life Management Institute - Insurance Management
Life Office Management Institute
Skills
- Delivery Schedules
- Confidential Records Management
- Project Coordination
- Records Management Systems
- Industry Trend Assessments
- Document Control Program
- Consultations and Recommendations
- Quality Management Processes
- Regulatory Requirements
- Corrective Actions
- Compliance Reviews
- Customer Satisfaction
- Problem Resolution
Languages
French
Limited Working
Timeline
Director, Compliance/Regional Office Admin
La Capitale Financial Security
12.2019 - Current
Director, Compliance
La Capitale Financial S
01.2013 - 12.2019
Team Leader, Client Services
Penncorp Life Insurance Company
01.2003 - 01.2013
Bachelor of Arts - English Language And Literature
Wilfrid Laurier University
The Osgoode Certificate in Regulatory Compliance - Compliance
Osgoode Hall Law School of York University
Fellow, Life Management Institute - Insurance Management
Life Office Management Institute
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