Sherri Iceton
Saint John
Summary
Professional in account management with robust experience in developing and nurturing partner relationships. Adept at driving growth through strategic alliances and collaborative efforts. Known for strong communication, adaptability, and results-focused mindset.
Overview
30
30
years of professional experience
Work History
Inside Partner Account Manager
Red Hat
01.2016 - Current
- Extensive experience in channel ecosystem programs (Independent Software Vendor, System Integrators, Reseller)
- Onboard new partners efficiently, providing them with the necessary resources and support to succeed in their respective programs.
- Be up to date on program requirements, ecosystem process for both internal Red Hat and external contacts.
- Assisted with the building and development of the Red Hat Regional System Integrator program and managing the partners within the program with regards to meeting requirements, events (workshops, webinars).
- Provide support for Partner Account Managers: Pipeline forecast, research, account mapping, program requirements
- Assisted in the development of quarterly business review slides with PAMs and partners, assessing performance and aligning on future strategies.
- Evaluated potential partnership opportunities based on strategic fit and revenue potential, ensuring alignment with company objectives.
- Worked with PAMs to build specific metrics for partnerships, regularly monitoring progress and making adjustments as needed.
- Strengthened partner relationships by maintaining regular communication and addressing concerns proactively.
- Assisted in the development of joint business plans with partners, resulting in increased revenue and market share.
- Collaborated closely with partners to identify new business opportunities, expanding the customer base.
- Served as a liaison between internal teams and channel partners, fostering a seamless working relationship.
- Built solid relationships with key decision-makers within partner organizations driving trust-based collaborations that benefited both parties.
Partner Manager
CGS Inc
01.2013 - 01.2016
- Contracted through CGS Inc to work with Trend Micro resellers from one-man shops to large national corporations and work with all employees, technicians and C Suite professionals. Aid resellers by providing product information, pricing, and incentives to close business. Work with resellers if / when there are client issues. Assist employees with training and specializations. Work closely with the Trend Micro corporate office to develop business. Develop strong relationships with the partners that I work with. Upsell and cross sell additional Trend Micro products.
Account Manager
Salesforce / Radian6
01.2011 - 01.2012
- Managed an extensive database of both customers and non-customers. Present, propose and sell solutions for a social media monitoring platform to both new and established clients and perform sales presentations that provide clients with information about Radian6 and its partners. Help potential clients understand the benefits of a strong social media presence and strategy and help determine which Salesforce / Radian6 platform would best suit their company needs. Follow up with customers to answer questions and resolve concerns. Build relationships with each client.
Account Manager
Xerox Corporation
01.2004 - 01.2011
- Present and propose solutions with new and established clients and perform sales presentations that provide clients with information about Xerox and its partners. Assist customers with their document management strategy using a consultative selling approach through an understanding of their needs and processes. Follow up with customers to answer questions and resolve concerns. Worked with businesses of all sizes from small to medium businesses to large corporations, local and federal government accounts and sold the full breadth of the Xerox product line.
- Key Achievements
- Xerox Lean Six Sigma Green Belt Certification
- Led and completed Lean Six Sigma Green Belt Project
- President’s Club winner for top sales performance
- Top Performer of the year
- Multiple winner of Sales Representative of the Month and Quarter
- Mentored new hires to prepare them for assignment and to reinforce training
Advertising Account Representative
Brunswick News Inc
01.1999 - 01.2004
- A fast paced sales position within the newspaper industry. Managed advertising contracts and volume contracts for national accounts and graphics houses for customers such as General Motors, Federal Government, Chrysler and multiple retail store chains. Also worked with small to medium size businesses booking advertising space for the newspaper and selling special editions.
- Key Achievements
- Exceeded sales quotas
- Managed national advertising for three newspapers
- Managed scheduling of inserts for retail chains
- Worked with clients on their ad set up and placement
Customer Service Representative
TD Canada Trust
01.1995 - 01.1999
- A one-stop shop for banking customers who prefer to do banking online or over the phone. As a CSR, I researched customer requests, handled complaints and provided assistance to Customer Service Representatives on the floor. Provided day to day banking services for customers such as wire transfers, RRSP’s, and loans. Provided advice to customers based on their banking needs.
- Responsible for keeping all account information confidential
- Handled all aspects of processing banking requests for both personal accounts and businesses
- Assisted Call Center Resource Officers when required to assist other CSRs on the floor
Education
Office Technology, Business Technology
New Brunswick Community College
Skills
- Partnership development
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Relationship building
- Analytical thinking
- Professionalism
- Continuous improvement
Timeline
Inside Partner Account Manager
Red Hat
01.2016 - Current
Partner Manager
CGS Inc
01.2013 - 01.2016
Account Manager
Salesforce / Radian6
01.2011 - 01.2012
Account Manager
Xerox Corporation
01.2004 - 01.2011
Advertising Account Representative
Brunswick News Inc
01.1999 - 01.2004
Customer Service Representative
TD Canada Trust
01.1995 - 01.1999
Office Technology, Business Technology
New Brunswick Community College
Similar Profiles
Brian KeleherBrian Keleher
Corporate Commercial Account Executive at Red HatCorporate Commercial Account Executive at Red Hat
Ernesto Pérez ArvizuErnesto Pérez Arvizu
Account Executive, Public Sector at Red HatAccount Executive, Public Sector at Red Hat
Emily TalbertEmily Talbert
Global Delivery Program Manager - Technical at Red HatGlobal Delivery Program Manager - Technical at Red Hat
Asraf Ali MalikAsraf Ali Malik
Hairstylist at Royal Look SalonHairstylist at Royal Look Salon
Karan VedheraKaran Vedhera
Sales Associate at Beats and BytesSales Associate at Beats and Bytes