Summary
Overview
Work History
Education
Skills
Languages
Timeline
SeniorSoftwareEngineer
SHERRI HAYWARD

SHERRI HAYWARD

SARNIA,ON

Summary

Dynamic individual with hands-on experience in Client engagement and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

37
37
years of professional experience

Work History

Community Advocate

Confidential
10.2000 - Current
  • Monitored trends in community needs to ensure the timely delivery of appropriate services.
  • Conducted program evaluations to measure effectiveness and implemented improvements as needed.
  • Completed data entry of enrollments and case-management activities.
  • Enhanced communication between residents and service providers by facilitating meetings and forums.

Hospitality and Tourism Team Member

Seasonal
04.1988 - 09.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Inbound Call Center Representative

StarTek
07.2002 - 11.2003
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.

Education

No Degree - Tourism And Hospitality

Self Directed OnLine
Ontario Canada
01.2022

Skills

  • Versed in communicating with a diverse range of groups and individuals
  • Consistently succeeded in mobilizing support, developing partnerships and recruiting volunteers
  • Extensive leadership skills training, resulting in increased self awareness and emotional intelligence
  • Have learned to navigate international travel regulations , cultivate relationships and collaborate with external partners to ensure exceptional services
  • Consistently apply time management problem solving ability and analytical thinking to adapt to changing priorities and ensure timely completion of commitments
  • Accurately determine needs, assess wants and provide services and supports in line with company or agency objectives

Languages

English
Native or Bilingual

Timeline

Inbound Call Center Representative

StarTek
07.2002 - 11.2003

Community Advocate

Confidential
10.2000 - Current

Hospitality and Tourism Team Member

Seasonal
04.1988 - 09.2022

No Degree - Tourism And Hospitality

Self Directed OnLine

Similar Profiles

CREATE PROFILE
SHERRI HAYWARD