SHERRAL LILLIES
Winnipeg,Canada
Summary
Customer Service Representative recognized for exceptional productivity and efficient task execution. Expertise in communication, problem-solving, and time management enhances operational effectiveness in customer service settings. Strong listening, empathy, and patience skills foster positive customer relationships and effectively address needs.
Overview
25
25
years of professional experience
Work History
ACCOUNTS PAYABLE AND RECEIVABLE CLERK
KI Supply Ltd.
Winnipeg, Canada
10.2021 - 03.2023
- Processed incoming purchase orders while verifying all prices for accuracy.
- Resolved account discrepancies through rigorous investigation and reconciliation.
- Maintained comprehensive records of payments and account statuses.
- Prepared invoices, sent bills, filed paperwork, and communicated with clients regarding accounts.
- Generated detailed financial reports and statements to support decision-making.
- Managed daily financial transactions by verifying, classifying, and recording accounts payable data.
- Verified discrepancies by reconciling vendor accounts and monthly statements effectively.
INDEPENDENT OWNERS OPERATOR/COURIER
Asl distribution service ltd.
Winnipeg, Canada
11.2020 - 10.2021
- Delivered packages for Amazon and Indigo Chapters, achieving 100% on-time delivery rate under strict deadlines.
- Prepared and loaded parcels, using assistive equipment for products weighing up to 200 lbs.
- Verified each delivery against shipping instructions prior to customer handoff.
- Operated hand scanner for all outgoing and delivered packages to maintain accurate records.
- Maintained vehicle in optimal condition through regular pre-checks to ensure reliability.
- Documented detailed records of courier packages, mileage, and expenses for accountability.
- Organized and secured packages meticulously to prevent damage during transit.
- Exhibited exceptional customer service through effective interpersonal communication skills.
MEDICAL SECRETARY
Dr. Harvey B. Lee Medical Corporation
Winnipeg, Canada
01.2018 - 01.2019
- Book appointment for 2 doctors.
- Pull charts for both doctors.
- File test results.
- Fax prescriptions to the Pharmacies
- Patient Check In
- Fill out Workers Compensation forms when required.
- Call patients for reminders of upcoming appointments.
SECRETARIAL ASSISTANT
St. James-Assiniboia School Division
Winnipeg, Canada
02.2017 - 06.2017
- Provide assistants to School Administrators and Teachers.
- Input Students absents, tardiness and field trips using Power School.
- Called Parents when children are absent and faxed permission slips when required
- Update Power School throughout the day.
- Keep daily lunch attendance books updated.
- Created detailed spreadsheets using Excel for Lunch and Daily attendance booklets.
INSIDE SALES AND SERVICES REPRESENTATIVE
Acklands Grainger
Winnipeg, Canada
06.2015 - 02.2017
- Provide customers with products and services needed effectively and efficiently
- Support sales team through selling, service, pricing, delivery, and inventory inquires.
- Review open orders and backorders daily.
- Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health and Safety Acts, WHMIS, Transportation of Dangerous Good Act and all related governing legislation.
ADMINISTRATIVE ASSISTANT
Dunn Dentures
Winnipeg, Canada
06.2015 - 10.2015
- Greeted customers, answered calls and booked appointments.
- Performed bookkeeping duties for accounts receivable and payable.
- Arranged courier services for deliveries and pick up.
- Completed insurance forms for approval of services.
- Responsible to take and place purchased orders for supplies.
ADJUSTER LEVEL 2
Claimspro
Winnipeg, Canada
07.2014 - 10.2015
- Company Overview: Crawford & Company
- Review claims and determine insurance policy coverages for each loss from varied insurance companies.
- Investigate cause of residential property loss claims Identify 'red flags' for fraudulent claims.
- Prepare claimant statements, review photos and receipts, and take photographic evidence.
- Conduct site inspections to scope losses with homeowners and contractors.
- Prepare loss reports using varied reporting standards of each insurance company.
- Report case information providing claim information recommendations on claim adjudication.
- Explain complex insurance coverages and terms to claimants in a plain language format.
- Negotiate cash settlement of claims.
- Address claimant complaints regarding contractor services. Liaise between contractors and claimants
- Crawford & Company
ADMINISTRATIVE ASSISTANT
Cunningham Lindsey
Winnipeg, Canada
10.2009 - 04.2010
- Providing support to four Adjusters.
- Opened manual and computerized insurance files.
- Tracked time of Adjusters to prepare invoices for insurance companies.
SENIOR INSIDE SALES REPRESENTATIVE
Bayco Golf
Winnipeg, Canada
01.1998 - 01.2008
- Received, investigated, and developed solutions to customer product claim issues.
- Sales, customer service, shipping/receiving, bookkeeping and coordination of trade shows.
- Trained and Supervise team members.
- Worked independently and in collaboration with staff such as the owner, purchaser, accountant etc
- Set up and maintained a customer database and performed order entry.
Education
Technical Office
South Winnipeg Technical Centre
Winnipeg, MBSkills
- Dedicated to performing work duties at the highest level
- Self-motivated
- Detail-focused
- Highly organized
- Data entry
- Customer service
- Invoice processing
- Attention to detail
Timeline
ACCOUNTS PAYABLE AND RECEIVABLE CLERK
KI Supply Ltd.
10.2021 - 03.2023
INDEPENDENT OWNERS OPERATOR/COURIER
Asl distribution service ltd.
11.2020 - 10.2021
MEDICAL SECRETARY
Dr. Harvey B. Lee Medical Corporation
01.2018 - 01.2019
SECRETARIAL ASSISTANT
St. James-Assiniboia School Division
02.2017 - 06.2017
INSIDE SALES AND SERVICES REPRESENTATIVE
Acklands Grainger
06.2015 - 02.2017
ADMINISTRATIVE ASSISTANT
Dunn Dentures
06.2015 - 10.2015
ADJUSTER LEVEL 2
Claimspro
07.2014 - 10.2015
ADMINISTRATIVE ASSISTANT
Cunningham Lindsey
10.2009 - 04.2010
SENIOR INSIDE SALES REPRESENTATIVE
Bayco Golf
01.1998 - 01.2008
Technical Office
South Winnipeg Technical Centre
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