Truck Dispatcher
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Toronto, ON
03.2024 - Current
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Resolved any issues or problems that arose during transport operations.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Reviewed freight bills for accuracy prior to payment processing.
- Verified driver log books were accurate prior to completing payroll.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Effectively resolved complaints by working closely with customers.
- Provided customers contacting call center with exceptional service and support.