Summary
Overview
Work History
Education
Skills
Timeline
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SHERON SINGH

San Francisco

Summary

Dedicated and friendly Customer Service Representative with experience in high volume order entry environments. Reliable and punctual team player who supports company values through personal demonstration of work ethic, loyalty and integrity. Excellent interpersonal communication with customers, employees and business partners.

Overview

28
28
years of professional experience

Work History

Teacher's Assistant/Administrative Assistant

St. Nicholas Daycare & Preschool
09.2021 - Current
  • Developed engaging lesson plans tailored to diverse learning styles.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Designed curriculum enhancements that aligned with state standards, driving academic excellence in the classroom.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Customer Service Representative Lead

Landway
03.2014 - 03.2020
  • Manage high volume phone and email orders into ERP system with accuracy and efficiency.
  • Assist customers with product selection and provide recommendations as needed.
  • Troubleshoot and resolve customer issues and concerns.
  • Maintain strong customer relationships by providing attentive customer service and follow up.
  • Provide internal sales support to Field Sales Representatives as needed.
  • Attend B2B trade shows to build and maintain positive customer relationships as requested.
  • Develop and conduct new hire training.

Inside Sales Associate/Receptionist

VitalWear, Inc.
01.2008 - 03.2014
  • Worked closely with Sales Managers–processing orders and handling complaints.
  • Answered a variety of questions concerning merchandise availability, special promotions, features and use.
  • Explained and demonstrated the use and benefits of the merchandise over the phone and in person.
  • Arranged order fulfillment and completed shipping documents to process transactions and special orders.
  • Performed general clerical duties, including meeting scheduling, appointment setting and mailings.

Department Assistant

WACHOVIA
01.2006 - 01.2008
  • Responsible for all front desk functions; greeting clients, vendors and other visitors.
  • Answered all incoming calls and directed to appropriate departments as needed.
  • Scheduled appraisal appointments, maintained and updated customer contact information, printed daily reports.
  • Processed daily mail, ordered supplies and scheduled special deliveries for incoming/outgoing packages.
  • Provided general support for all areas and worked on special projects as needed.

Teachers Assistant

Friends To Parents
01.1998 - 01.2006
  • Responsible for the supervision of 30-35 children in indoor and outdoor activities.
  • Created classroom monthly calendars, newsletter and curriculum.
  • Communicated updates to parents through daily interaction with parents and parent conference participation.

Education

Diploma -

Capuchino High School
San Bruno, CA
06-1996

Certificate - Computerized Office Careers

Regional Occupational Program
Burlingame, CA
01.2003

Skills

  • Courteous & Professional
  • Friendly & Energetic
  • Punctual & Reliable
  • Order Entry & Fulfillment
  • Time Management
  • Customer Satisfaction
  • Interpersonal Communication
  • Problem Resolution
  • Account Management
  • Relationship building

Timeline

Teacher's Assistant/Administrative Assistant

St. Nicholas Daycare & Preschool
09.2021 - Current

Customer Service Representative Lead

Landway
03.2014 - 03.2020

Inside Sales Associate/Receptionist

VitalWear, Inc.
01.2008 - 03.2014

Department Assistant

WACHOVIA
01.2006 - 01.2008

Teachers Assistant

Friends To Parents
01.1998 - 01.2006

Diploma -

Capuchino High School

Certificate - Computerized Office Careers

Regional Occupational Program

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