Shernelle Young
Montréal
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines effectively. Multilingual, with proficiency in Microsoft Office and bookkeeping software such as Sage.
Overview
7
7
years of professional experience
Work History
Accounting Clerk/Receptionist
Marché International floral
03.2023 - Current
- Assisted employees, vendors, and clients by answering questions related to accounts, procedures, and services
- Prepared journal entries in bookkeeping software (Sage)
- Maintained organized filing systems for all accounting documents and records
- Prepared financial reports, such as balance sheets and income statements
- Managed invoicing and collections
- Supported team and management with various tasks as needed.
Front Desk Receptionist
YUL, Aéroport de Montréal
03.2022 - 06.2023
- Provided high-quality customer service to clients
- Managed incoming calls and directed them to appropriate staff or took detailed messages
- Greeted passengers and provided up-to-date information on regulations and changes
- Connected with clients through Zendesk
- Handled time-sensitive cases through effective follow-up.
Sales Associate
Pandora Jewelry
08.2021 - 04.2023
- Greeted customers warmly and provided assistance as needed
- Operated cash register and POS to handle purchases, refunds, and exchanges
- Maintained a clean and organized work area at all times.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier/Customer Service
Urban Outfitters Inc.
10.2019 - 07.2021
- Operated the cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, including cash counting and restocking.
Sales Lead
Forever 21
01.2018 - 01.2019
- Provided excellent customer service from inquiry to purchase
- Collaborated with marketing to create promotional materials and increase sales
- Created business plans to uncover new opportunities and increase profits.
Skills
- Multilingual
- Microsoft Office
- Sage
- Clerical Support
- Administrative Support
- Invoice Processing
- Filing
- Customer Service
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Accounting Clerk/Receptionist
Marché International floral
03.2023 - Current
Front Desk Receptionist
YUL, Aéroport de Montréal
03.2022 - 06.2023
Sales Associate
Pandora Jewelry
08.2021 - 04.2023
Cashier/Customer Service
Urban Outfitters Inc.
10.2019 - 07.2021
Sales Lead
Forever 21
01.2018 - 01.2019
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