Dynamic Senior Associate from Amazon Development Centre, adept in logistics and effective communication. Excelled in process improvement, notably in Canada's compliance regulation project, and spearheaded recruitment at Apollo Hospitals, enhancing talent acquisition. Showcases strong analytical skills and collaborative negotiation, achieving significant productivity enhancements.
Hi, I’m
Shernaaz Rizvi
Ottawa,ON
Summary
Overview
9
years of professional experience
Work History
Amazon Development centreBangalore, India
Senior Associate, Operations
01.2020 - 07.2023
Job overview
- Classify products based on Standard Operating Procedures within task metrics such as Quality, Productivity and SLA
- Analyze quality and process issues to determine and implement corrective and preventive actions
- Perform RCA and CAPA to help improve the process
- Build and execute productivity plans through forecast reviews, determining productivity requirements
- Working as a core SME in process improvement and framed Training platform for Compliance regulation project for Canada Market place
- Established Metrics based Scorecard which generates Team performance output metrics and currently handling project on regulations establishment for Canada marketplace
Apollo HospitalsGuwahati, India
Recruitment Coordinator
03.2014 - 06.2018
Job overview
- Led full life-cycle recruitment for healthcare and corporate roles, specializing in recruitment while fostering strong relationships with various stakeholders
- Proactively identified and anticipated recruitment needs across various markets, ensuring an efficient and high-quality recruitment process
- Developed and executed sourcing strategies to identify top talents, from Doctors, sales associates, Department heads to Floor Managers, and built a robust network of workforce
- Ensured a superior talent experience aligned with healthcare standards through thorough interview processes, reference checks, offer extensions, and candidate follow-ups
- Demonstrated excellent communication and negotiation skills, with a proven ability to work independently, multitask, and thrive in a fast-paced, goal-oriented environment
Education
Assam Don Bosco UniversityAssam, India
Masters in Business Administration from Marketing & Human Resource Management
03.2014
University Overview
Cotton CollegeIndia
Bachelors in Arts from English Hons
05.2012
University Overview
Skills
- Effective Communication
- Collaborative Negotiation Experience
- Microsoft Excel
- Interpersonal skills
- Documentation
- Logistics
- Microsoft Office
- Performance monitoring
- Analytical Skills
- Problem Solving
Languages
English
Professional
Timeline
Senior Associate, Operations
Amazon Development centre
01.2020 - 07.2023
Recruitment Coordinator
Apollo Hospitals
03.2014 - 06.2018
Assam Don Bosco University
Masters in Business Administration from Marketing & Human Resource Management
Cotton College
Bachelors in Arts from English Hons
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